Onsite Technical Support Specialist

2 days ago

Wokingham, Wokingham, United Kingdom HCLTech Full time
About the Role

We are seeking a highly skilled and experienced Onsite Technical Support Specialist to join our team at HCLTech. As a key member of our support team, you will be responsible for delivering exceptional customer experience and technical support to our clients across EMEA.

Key Responsibilities
  • Technical Support: Provide timely and effective resolution of technical issues related to infrastructure IT equipment, end-user computers, and customer experience.
  • Customer Communication: Communicate with customers, colleagues, and management using clear, concise, and positive communication paths.
  • Site-Specific Support: Deliver excellent local customer experience through strong technical skills and understanding of the client site, environment, technology, and culture.
  • SLA Management: Ensure all commitments with the client are fulfilled with regular updates and appointments when appropriate.
  • Process Ownership: Own, lead, and communicate with key contacts in other resolver groups to ensure right action is taken to resolve any issues/tasks.
  • Documentation and Reporting: Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment, and provide accurate and timely logging of customer incidents and tasks.
Requirements
  • Education: BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience.
  • Experience: 3 years of technical experience in IT technical support and/or IT Service Delivery.
  • Language: Site-specific language (site dependant) and English is required.
  • Certification: Technical Certification (Microsoft/HP/Dell/CISCO), ITIL Certification, CompTIA A+, Microsoft Certified Professional (MCP) or better.
About HCLTech

HCLTech is a globally recognized leader in the Tech and IT industry, with a strong commitment to delivering industry-leading capabilities centered around digital, engineering, cloud, and AI. We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries.

  • Onsite Technical Support Specialist

    1 day ago

    Wokingham, Wokingham, United Kingdom HCLTech Full time

    About the RoleWe are seeking a highly skilled and experienced Onsite Technical Support Specialist to join our team at HCLTech. As a key member of our on-site support teams across EMEA, you will be responsible for delivering exceptional customer experiences and ensuring that all interactions result in a positive support-based service.Key...

  • Onsite Technical Support Specialist

    1 day ago

    Wokingham, Wokingham, United Kingdom HCLTech Full time

    About the RoleWe are seeking a highly skilled and experienced Onsite Technical Support Specialist to join our team at HCLTech. As a key member of our on-site support teams across EMEA, you will be responsible for delivering exceptional customer experiences and ensuring that all interactions result in a positive support-based service.Key...

  • Technical Support Specialist

    3 days ago

    Wokingham, Wokingham, United Kingdom Loftware Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Loftware. As a Technical Support Engineer, you will be responsible for providing advanced technical support to our customers, ensuring they receive the highest level of support possible.Key ResponsibilitiesProvide technical guidance and support to customers via remote...

  • Technical Support Specialist

    3 days ago

    Wokingham, Wokingham, United Kingdom Loftware Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Loftware. As a Technical Support Engineer, you will be responsible for providing advanced technical support to our customers, ensuring they receive the highest level of support possible.Key ResponsibilitiesProvide technical guidance and support to customers via remote...

  • Technical Support Specialist

    2 days ago

    Wokingham, Wokingham, United Kingdom Loftware Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Loftware. As a Technical Support Engineer, you will play a critical role in ensuring that our customers receive the highest level of technical support possible.Key ResponsibilitiesAnalyze complex technical challenges and provide advanced resolutions and solutions to...

  • Technical Support Specialist

    2 days ago

    Wokingham, Wokingham, United Kingdom Loftware Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Loftware. As a Technical Support Engineer, you will play a critical role in ensuring that our customers receive the highest level of technical support possible.Key ResponsibilitiesAnalyze complex technical challenges and provide advanced resolutions and solutions to...

  • Technical Support Specialist

    2 days ago

    Wokingham, Wokingham, United Kingdom HCLTech Full time

    Job DescriptionJob Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our team at HCLTech. As a Technical Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key Responsibilities:Provide technical support and troubleshooting...

  • Technical Support Specialist

    2 days ago

    Wokingham, Wokingham, United Kingdom HCLTech Full time

    Job DescriptionJob Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our team at HCLTech. As a Technical Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key Responsibilities:Provide technical support and troubleshooting...

  • Technical Support Specialist

    3 days ago

    Wokingham, Wokingham, United Kingdom Loftware Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Loftware. As a Technical Support Engineer, you will play a critical role in ensuring that our customers receive the highest level of technical support possible.Key ResponsibilitiesAnalyze complex technical challenges and provide advanced resolutions and solutions to...

  • Technical Support Specialist

    3 days ago

    Wokingham, Wokingham, United Kingdom Loftware Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Loftware. As a Technical Support Engineer, you will play a critical role in ensuring that our customers receive the highest level of technical support possible.Key ResponsibilitiesAnalyze complex technical challenges and provide advanced resolutions and solutions to...

  • Technical Support Specialist

    3 days ago

    Wokingham, Wokingham, United Kingdom Loftware Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Loftware. As a Technical Support Engineer, you will play a critical role in ensuring that our customers receive the highest level of technical support possible.Key ResponsibilitiesAnalyze complex technical challenges and provide advanced resolutions and solutions to...

  • Technical Support Specialist

    3 days ago

    Wokingham, Wokingham, United Kingdom Loftware Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Loftware. As a Technical Support Engineer, you will play a critical role in ensuring that our customers receive the highest level of technical support possible.Key ResponsibilitiesAnalyze complex technical challenges and provide advanced resolutions and solutions to...

  • Housing Support Specialist

    6 days ago

    Wokingham, Wokingham, United Kingdom Transform Housing & Support Full time

    About the RoleWe are seeking a highly motivated and compassionate Housing Support Specialist to join our team at Transform Housing & Support. As a key member of our team, you will play a vital role in supporting clients to develop their independence and daily living skills.Key ResponsibilitiesDevelop and maintain non-judgmental professional relationships...

  • Housing Support Specialist

    7 days ago

    Wokingham, Wokingham, United Kingdom Transform Housing & Support Full time

    About the RoleWe are seeking a highly motivated and compassionate Housing Support Specialist to join our team at Transform Housing & Support. As a key member of our team, you will play a vital role in supporting clients to develop their independence and daily living skills.Key ResponsibilitiesDevelop and maintain non-judgmental professional relationships...

  • Technical Support Engineer

    1 week ago

    Wokingham, Wokingham, United Kingdom Tata Consultancy Services Full time

    About the RoleWe are seeking a highly skilled Infrastructure Support Specialist to join our team at Tata Consultancy Services. As an Infrastructure Support Specialist, you will be responsible for providing 2nd and 3rd line technical support to our server estate, including Windows 2022/2019/2016/2012.Key ResponsibilitiesTechnical Support: Provide technical...

  • Service Engineer

    1 week ago

    Wokingham, Wokingham, United Kingdom Bennett and Game Recruitment LTD Full time

    Service Engineer - Technical SpecialistWe are seeking a skilled Service Engineer to join our team at Bennett and Game Recruitment LTD, a specialist recruitment agency based in the UK, operating across a range of industries.The ideal candidate will have a strong background in technical service and maintenance, with experience working on diesel engines and...

  • Infrastructure Support Specialist

    1 week ago

    Wokingham, Wokingham, United Kingdom Tata Consultancy Services Full time

    About the RoleWe are seeking a highly skilled Infrastructure Support Specialist to join our team at Tata Consultancy Services. As an Infrastructure Support Specialist, you will be responsible for providing 2nd and 3rd line technical support for our server estate, including Windows 2022/2019/2016/2012.Key ResponsibilitiesTechnical Support: Provide technical...

  • Infrastructure Support Specialist

    4 days ago

    Wokingham, Wokingham, United Kingdom Tata Consultancy Services Full time

    About the RoleWe are seeking an experienced Infrastructure Support Specialist to join our team at Tata Consultancy Services. As an Infrastructure Support Specialist, you will be responsible for providing 2nd and 3rd line technical support for our server estate, including Windows 2022/2019/2016/2012.Key ResponsibilitiesProvide technical support for server...

  • Infrastructure Support Specialist

    3 days ago

    Wokingham, Wokingham, United Kingdom Tata Consultancy Services Full time

    About the RoleWe are seeking an experienced Infrastructure Support Specialist to join our team at Tata Consultancy Services. As an Infrastructure Support Specialist, you will be responsible for providing 2nd and 3rd line technical support for our server estate, including Windows 2022/2019/2016/2012.Key ResponsibilitiesProvide technical support for server...

  • Infrastructure Support Specialist

    1 week ago

    Wokingham, Wokingham, United Kingdom Tata Consultancy Services Full time

    Job OverviewWe are seeking a highly skilled Infrastructure Support Specialist to join our team at Tata Consultancy Services. As a key member of our infrastructure team, you will be responsible for providing 2nd and 3rd line technical support for our server estate, including Windows 2022/2019/2016/2012.Key ResponsibilitiesTechnical Support: Provide technical...