Strategic Vendor Liaison

3 weeks ago

London, Greater London, United Kingdom Bupa Full time

Job Description:
Supplier Relationship Manager - Professional Services

At Bupa, we're seeking an experienced Supplier Relationship Manager to drive the strategic management of vendor interactions. This key role will ensure service delivery meets our high standards of quality, operational resilience, cost-effectiveness, and timeliness.

Key Responsibilities:

  1. Onboard suppliers post contract, managing them against the Supplier Management Framework.
  2. Lead governance review meetings with strategic suppliers to review performance against contract.
  3. Own and manage supplier risk profile to manage and mitigate supply chain risks.
  4. Resolve operational and service incidents by undertaking root cause analysis and implementing processes where necessary.
  5. Drive the strategy of the category (professional services), collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, and business development opportunities.
  6. Develop and maintain plans to prioritise and implement continuous improvement in terms of service, cost, risk, and flexibility.
  7. Initiate and develop action plans to remedy poor supplier performance and manage these plans to successful conclusion.
  8. Provide regular Management Information reports and updates to business stakeholders at all levels.

Requirements:

  1. Proven experience in contract supplier management, ideally across Professional Services.
  2. Good understanding of risk management frameworks and compliance activities.
  3. Experience of building and maintaining effective relationships at all levels.

We're looking for someone with exceptional communication, negotiation, and influencing skills, thriving in a hybrid work environment. Our global wellbeing programme, Viva, includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We offer flexible working and a range of family friendly benefits, including:

  1. 25 days holiday, increasing through length of service, with option to buy or sell.
  2. Bupa health insurance as a benefit in kind.
  3. An enhanced pension plan and life insurance.
  4. Annual performance-based bonus.
  5. Electric Car Scheme.

We're a health insurer and provider, driven by the purpose of helping people live longer, healthier, happier lives and making a better world. We encourage all of our people to 'Be you at Bupa', championing diversity, and understanding the importance of our people representing the communities and customers we serve. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job.

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