IT Support Specialist
7 days ago
About Frasers Group
Frasers Group is a leading retailer with a strong presence in the UK and Europe.
Salary: £25,000 - £35,000 per annum
Job Description
This role involves providing technical support to our teams across the group, using problem-solving skills to resolve issues and track faults.
You will also be responsible for assisting with hardware and software installations, and creating technical documentation.
Key Responsibilities
- Owning IT support queries from multiple locations via phone and ticket systems
- Using problem-solving skills to resolve incidents and track faults
- Assisting with configuring and preparing hardware or software installations
- Creating and updating technical documentation
Requirements
- Minimum of 1 year experience in a 1st Line Support role
- COMPTIA A+/N+ or similar IT qualifications
- Able to effectively troubleshoot issues and use initiative during problem solving
- A team player who can communicate effectively with colleagues at all levels
- Positive, friendly and approachable
Desirable Skills
- Hardware configuration and installation
- SQL Query language
- Active Directory, Group Policy, DNS, DHCP etc
- Cisco networking systems
- Windows desktop and server operating systems
- Virtualisation technology i.e. Hyper-V
Benefits
Frasers Group offers a wide range of benefits to its employees, including:
Fraser's Champion Scheme
Peer nominated scheme where 8 winners receive double pay for a month
Fearless
Bonus scheme where all colleagues receive a bonus if the share price hits £10 for 30 consecutive trading days
Frasers Festival
An event celebrating head office and retail staff across the UK and Europe
CEO Sessions
Quarterly sessions with the CEO and leadership team for employees to connect and network
Retail Reconnect
Programme allowing head office employees to spend two days in stores or warehouse to learn about frontline teams and bring ideas back to the office
Frasers Fit
Weilbeing programme offering free gym classes, discounted memberships and training advice
Retail Trust
Charity providing 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support
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