IT Support Specialist

7 days ago


London, Greater London, United Kingdom Frasers Group Full time

About Frasers Group


Frasers Group is a leading retailer with a strong presence in the UK and Europe.



Salary: £25,000 - £35,000 per annum

Job Description


This role involves providing technical support to our teams across the group, using problem-solving skills to resolve issues and track faults.


You will also be responsible for assisting with hardware and software installations, and creating technical documentation.



Key Responsibilities

  • Owning IT support queries from multiple locations via phone and ticket systems
  • Using problem-solving skills to resolve incidents and track faults
  • Assisting with configuring and preparing hardware or software installations
  • Creating and updating technical documentation


Requirements

  • Minimum of 1 year experience in a 1st Line Support role
  • COMPTIA A+/N+ or similar IT qualifications
  • Able to effectively troubleshoot issues and use initiative during problem solving
  • A team player who can communicate effectively with colleagues at all levels
  • Positive, friendly and approachable


Desirable Skills

  • Hardware configuration and installation
  • SQL Query language
  • Active Directory, Group Policy, DNS, DHCP etc
  • Cisco networking systems
  • Windows desktop and server operating systems
  • Virtualisation technology i.e. Hyper-V


Benefits

Frasers Group offers a wide range of benefits to its employees, including:


Fraser's Champion Scheme


Peer nominated scheme where 8 winners receive double pay for a month



Fearless


Bonus scheme where all colleagues receive a bonus if the share price hits £10 for 30 consecutive trading days



Frasers Festival


An event celebrating head office and retail staff across the UK and Europe



CEO Sessions


Quarterly sessions with the CEO and leadership team for employees to connect and network



Retail Reconnect


Programme allowing head office employees to spend two days in stores or warehouse to learn about frontline teams and bring ideas back to the office



Frasers Fit


Weilbeing programme offering free gym classes, discounted memberships and training advice



Retail Trust


Charity providing 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support


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