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Front of House Ambassador

2 months ago

Barrow, Cumbria, United Kingdom Securitas Security Services Full time
About the Role

We are seeking a highly skilled and experienced Front of House Ambassador to join our team at Securitas Security Services. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for all visitors, guests, and employees at our designated site(s).

As a Front of House Ambassador, you will be the first point of contact for all visitors and will be responsible for creating a warm and welcoming environment. You will be expected to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Meet and greet all staff, visitors, and contractors in a professional and personable manner
  • Deliver a consistently high-end customer-focused experience
  • Vehicle and ID pass production
  • Conducting same-sex body searches of staff/contractors
  • Create an individual tailored visitor experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast-changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both
Essential Skills
  • SIA & Door Supervisor Licence (support offered to obtain)
  • Highest quality personal appearance
  • Flexible, professional, and adept at working under pressure
  • Outstanding written and verbal communication skills
  • Customer-oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer-facing role
  • Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on
  • 5-year checkable work history