Service Delivery and Complaints Resolution Manager
3 weeks ago
Job Description: Customer Care Manager - Maternity Cover
Job Type: Full-time, fixed-term contract
Location: Bridgwater, with hybrid work flexibility
Hours: 37.5 hours per week, between 8am and 5pm
Contract Length: 14 months
We're seeking an experienced Customer Care Manager to join our client's team on a temporary basis. As a key member of the service delivery team, you'll be responsible for ensuring exceptional customer experiences and resolving any issues that may arise.
About the Role:
- Provide top-notch customer service through various channels.
- Address customer complaints and concerns in a prompt and professional manner.
- Maintain detailed records of customer interactions and feedback.
- Collaborate with colleagues to guarantee seamless service delivery.
Responsibilities:
- Manage customer relationships and provide support via phone, email, and other channels.
- Investigate and resolve customer complaints in a fair and timely manner.
- Analyze customer feedback and implement improvements to enhance the overall service experience.
- Work closely with the service delivery team to ensure excellent customer satisfaction.
Requirements:
- Proven track record in customer-facing roles or similar environments.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- High level of empathy and problem-solving skills.
Benefits:
- A competitive salary package.
- A comprehensive benefits package, including pension scheme, life insurance, and employee assistance program.
- Ongoing training and development opportunities.
How to Apply:
If you're passionate about delivering exceptional customer experiences and want to join a reputable company like Job Solutions Ltd, please apply with your updated CV and a covering letter outlining your relevant experience and qualifications.
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