Service Delivery and Complaints Resolution Manager

3 weeks ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

Job Description: Customer Care Manager - Maternity Cover

Job Type: Full-time, fixed-term contract

Location: Bridgwater, with hybrid work flexibility

Hours: 37.5 hours per week, between 8am and 5pm

Contract Length: 14 months

We're seeking an experienced Customer Care Manager to join our client's team on a temporary basis. As a key member of the service delivery team, you'll be responsible for ensuring exceptional customer experiences and resolving any issues that may arise.

About the Role:

  • Provide top-notch customer service through various channels.
  • Address customer complaints and concerns in a prompt and professional manner.
  • Maintain detailed records of customer interactions and feedback.
  • Collaborate with colleagues to guarantee seamless service delivery.

Responsibilities:

  • Manage customer relationships and provide support via phone, email, and other channels.
  • Investigate and resolve customer complaints in a fair and timely manner.
  • Analyze customer feedback and implement improvements to enhance the overall service experience.
  • Work closely with the service delivery team to ensure excellent customer satisfaction.

Requirements:

  • Proven track record in customer-facing roles or similar environments.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • High level of empathy and problem-solving skills.

Benefits:

  • A competitive salary package.
  • A comprehensive benefits package, including pension scheme, life insurance, and employee assistance program.
  • Ongoing training and development opportunities.

How to Apply:

If you're passionate about delivering exceptional customer experiences and want to join a reputable company like Job Solutions Ltd, please apply with your updated CV and a covering letter outlining your relevant experience and qualifications.



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