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BSST Support Executive
2 months ago
Job Summary
We are seeking a highly organized and detail-oriented Business Solutions Support Specialist to join our team at Bechtle. As a key member of our Business Solutions and Services team, you will be responsible for providing exceptional support to our customers and internal stakeholders.
Key Responsibilities
- Oversee the engagement and triage of Business Solutions service desk inquiries, ensuring timely and effective resolution of customer issues.
- Maintain a general level of understanding on key solution areas, including business operations, customer service, and technical support.
- Support the general management and processing of Bechtle's annuity platform, ensuring seamless collaboration between billing and service teams.
- Support the monthly invoicing of the above-mentioned annuity business, including understanding and carrying out bespoke invoicing requirements for specific customers.
- Take calls from customers, respond to emails, and deal with customer queries in a professional and timely manner.
- Support Marketing on Business Solutions internal and external documentation, ensuring accurate and up-to-date information is available to customers and stakeholders.
- Run regular reports across all solution pillars, providing insights and recommendations to improve business operations and customer satisfaction.
- Maintain strong relationships across Finance and Business Solutions & Services to ensure a seamless collaboration between billing and service teams.
- Keep on top of the Loyalty Scheme usage and keep customer information up to date, ensuring accurate and timely communication with customers.
- Manage the renewals inbox and keep on top of sharing upcoming renewals with the sales teams.
- Provide weekly solution updates to the sales teams, ensuring they are informed and aligned with business operations and customer needs.
- Collate solution deals weekly for Friday afternoon bell ringing and monthly for star award, ensuring accurate and timely reporting.
- Manage day-to-day enquiries in the upcoming acquisition integration, ensuring seamless communication and collaboration with stakeholders.
- Quarterly social planning, ensuring team-building and social events are organized and executed effectively.
Requirements
- Strong organizational and administrative skills, with good problem-solving skills and attention to detail.
- Ability to adapt to new situations and successfully build relationships with colleagues, customers, and vendors.
- Ambitious self-starter with a thirst for learning and knowledge, with a strong desire to grow and develop within the company.
- Able to work independently and collaboratively, with a proactive, enthusiastic, persistent, conscientious, confident, and team-player attitude.
What We Offer
- Hybrid working arrangement, with 3 days in the office and up to 2 days remote work per week.
- Competitive starting salary and benefits package.
- Location: Close to the M4, with a modern and up-to-date living space and ample parking.
- Culture: Social events, supportive, fun, and hardworking environment.
- Top-of-the-range technology in the office and for home working, including laptops, screens, and latest iPhone.
- Subsidized healthcare and medical benefits.
- Annual leave: 25-30 days plus bank holidays, with optional 2 weeks unpaid leave.
Experience
- Good knowledge of Microsoft Excel and working with numbers, with experience in business operations and customer service.
