Referral Advisor

1 day ago


St Albans, Hertfordshire, United Kingdom NHS Full time
About the Role

We are seeking a skilled Referral Advisor to join our team at Hertfordshire Partnership University NHS Foundation Trust. As a Referral Advisor, you will play a crucial role in our Single Point of Access service, working closely with service users, relatives, carers, and other outside agencies to provide high-quality support and guidance.

Key Responsibilities
  • Input new referrals onto the appropriate Customer Relationship Management and Electronic Patient Records Systems.
  • Work within a mixed shift pattern, Monday to Friday, 7:00-15:00- 11:30 - 19:30.
  • Receive in-house training in all aspects of the band 3 referral advisor role.
  • Be computer literate and able to communicate effectively with service users and professionals directly.
  • Enhance the trust's values and behaviours in all telephone communications.
About Us

Hertfordshire Partnership University NHS Foundation Trust is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

We deliver a range of nationally commissioned specialist services, including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services. Our care makes a fantastic difference to the lives of our service users, their families, and carers - everything is underpinned by choice, independence, and equality, with our Trust values embedded throughout.

Person Specification
  • Good level of education (GCSE including English Language)
  • NVQ 3 or equivalent experience or willing to work towards this qualification
  • Knowledge and experience of working with those experiencing mental health and/or learning disability difficulties
  • Be proficient in the use of computerised systems, especially Word and Excel, to a level to enable the production of a high standard of finished work
  • The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales
  • Ability to communicate effectively when under pressure
  • Excellent communication skills when dealing with service users, relatives, carers, and other outside agencies either by telephone/letter or face-to-face
  • Good customer care skills
What We Offer

We offer a competitive salary of £24,071 to £25,674 a year, plus 5% of basic salary (min £1,258 max £2,122). As a valued member of our team, you will also receive in-house training and the opportunity to develop your skills and knowledge in a supportive and dynamic environment.



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