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Healthcare Referral Specialist

2 months ago

St Albans, Hertfordshire, United Kingdom NHS Jobs Full time
Job Description

Job Title: SPA Referral Advisor

Job Reference: Not Applicable

Location: Not Specified

Job Type: Full-time

Hours: Not Specified

Salary: Not Specified

Job Summary

We are seeking a highly organized and detail-oriented SPA Referral Advisor to join our team. The successful candidate will be responsible for inputting new referrals onto SPA data and providing information to callers in response to enquiries for information.

Key Responsibilities
  • Input new referrals onto SPA data
  • Provide information to callers in response to enquiries for information
  • Access relevant electronic/web-based information
  • Check electronic patient systems to establish whether an individual is previously/already known and open to the
  • Enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative
  • Identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner
  • Contribute to the continuous improvement of service provision by communicating service user
  • Effectively manage incoming and outgoing
  • Establish priorities, work independently, and proceed with objectives with minimal
Requirements

The ideal candidate will have excellent communication and organizational skills, with the ability to work independently and as part of a team. They will also have a strong attention to detail and be able to maintain confidentiality.

Desirable Skills:

  • Experience working in a healthcare setting
  • Knowledge of SPA data and electronic patient systems
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and ability to maintain confidentiality