Operational Resilience Lead

4 weeks ago


Southall, Greater London, United Kingdom Regen Solutions Full time £80,000
Job Summary

We are seeking an experienced Operational Resilience Lead to join our team at Regen Solutions. As an Operational Resilience Lead, you will be responsible for leading the operational lead for a Joint Venture contract between a Housing Association and Main Contractor delivering repairs, voids and planned works within a stock size of 39,000 homes.

Key Responsibilities
  • Collaborate with the management team to align administrative and financial processes with operational goals and objectives
  • Ensure compliance with company policies and procedures
  • Analyse data and provide insights and recommendations to support decision making
  • Foster a positive and collaborative working environment, promoting professional growth and development among team members
  • Lead and manage a team, providing guidance, support and development opportunities
  • Foster a collaborative and high performance culture, promoting accountability and continuous improvement
  • Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example
  • Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement
  • Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client
  • Review, monitor and control Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades

A minimum of 3 years experience in managerial role within the social housing sector to include local authorities and property services is required for this position.



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