Claims Intervention Specialist

5 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Title: Claims Intervention Specialist

Hastings Direct is a pioneering digital insurance provider committed to delivering exceptional customer experiences. Our success has driven significant investments in data and tech capabilities, positioning us for further growth. We seek a skilled Claims Intervention Specialist to join our team, contributing to our mission of becoming the best and biggest in the UK market.

About the Role:
This is a fantastic opportunity to work collaboratively with our operational leadership team, leveraging data to drive improvements through technical development (creation of material and delivery). As a Claims Intervention Specialist, you will play a key role in cultivating the right capability for your functions, including delivering new colleague training from our academy and developing individuals through our competency framework.

Main Responsibilities:
• Collaborate with our technical lead to review and monitor outcomes/KPIs using data to support improvements through technical development (creation of material and delivery).
• Support the technical lead in cultivating the right capability for their functions, including the delivery of new colleague training from the academy, to developing individuals through the competency framework.
• Utilize data gathered through audits, team leader coaching, and control reports to identify systemic/thematic development requirements and create/implement solutions.
• Ensure a strong understanding of market developments which may impact our subrogated recovery performance. Provide technical input to support the development of appropriate strategies to mitigate risks.

Rewards:
We offer a competitive salary based on experience, attractive pay reviews completed annually, and a flexible hybrid working approach. You will also be eligible for our annual 4Cs performance bonus, usually paid in March, which is based on Hastings' performance against our business goals and your own personal performance.

Benefits:
• Salary: £55,000 - £70,000 per annum depending on experience.
• Flexible Working: A hybrid working approach with days in the office and at home.
• Competitive Bonus Scheme: Eligible for our annual 4Cs performance bonus.
• Physical Wellbeing: Funded healthcare cash plan.
• Financial Wellbeing: 4x life assurance cover, income protection, pension contribution match up to 10%, and an award-winning package with discounts and cashback at everyday retailers and on our products.
• Mental Wellbeing Programme: Access to a range of support, including the thrive mental health app, colleague assistance programme, in-house mental health first aiders, support groups, and a dedicated team.

  • Leicester, Leicester, United Kingdom Exchange Street Claims ltd Full time

    We are seeking a Loss Claims Specialist to join our team at Exchange Street Claims ltd in the East Midlands office. As a Loss Claims Specialist, you will be responsible for handling a portfolio of domestic and commercial losses exceeding £100,000 in value, on a comprehensive basis.The ideal candidate will have excellent analytical and problem-solving...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job DescriptionClaims Intervention Specialist RoleWe are seeking an experienced Claims Intervention Specialist to join our Hastings Direct team. This role involves working closely with our customers and internal stakeholders to resolve claims in a timely and professional manner.Key Responsibilities:Investigate and assess claims to determine liability and...

  • Claims Specialist

    2 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryWe're seeking a highly skilled Claims Advisor to join our team as a Subrogated Recovery Specialist. As a key member of our operational leadership team, you will be responsible for reviewing and monitoring outcomes/KPIs using data to support improvements through technical development (creation of material and delivery).About the RoleSupporting the...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Claims Advisor to join our team in Leicester. As a Claims Advisor, you will play a key role in reviewing and monitoring outcomes/KPIs using data to support improvements through technical development (creation of material and delivery).


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleAs a Claims Administrator, you will play a critical role in supporting the Intervention Team. Your primary responsibility will be to provide assistance to customers and other parties involved in non-fault accidents.You will need to possess strong analytical skills, be able to work well under pressure, and have excellent problem-solving...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the JobHastings Direct is a leading digital insurance provider seeking a talented Claims Performance Specialist to join our team. In this role, you will support our Claims Commercial Manager in delivering our credit hire claims strategy and drive improvements in credit hire performance.Main ResponsibilitiesSupport the delivery of our credit hire claims...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    We're looking for an experienced Technical Claims Specialist to lead our technical claims team at Hastings Direct. In this role, you'll oversee technical claims, ensuring timely and efficient resolution. Our team operates in a hybrid model, offering flexibility between working from home and our offices in Leicester or Bexhill.Hastings Direct is a pioneering...


  • Leicester, Leicester, United Kingdom Select Appointments Full time

    Warranty Claims SpecialistAre you ready to take charge of warranty claims with precision and efficiency?Select Appointments, a leading dealership in the Sales and Customer Support of Construction, Industrial, and Recycling & Waste Machinery products, is seeking a skilled Warranty Claims Specialist to join their team at the Leicester Depot.About the...

  • Claims Assessor

    1 day ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job OverviewHastings Direct is a leading digital insurance provider seeking an experienced Claims Assessor - Home Claims Specialist to join our team. As a key member of our household claims team, you will play a vital role in reviewing and monitoring outcomes/KPIs, supporting improvements through technical development, and creating training content as a...


  • Leicester, Leicester, United Kingdom Ratbyprimary Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Family Intervention Specialist at Ratby Primary School. The successful candidate will work closely with parents, carers, pupils, and staff to ensure that all children thrive in their educational and personal journey.


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job DescriptionHastings Direct is seeking a highly skilled Property Claims Specialist to join our team in Leicester or Bexhill.About the RoleThis is an exciting opportunity for a motivated individual to handle property claims or home claims, working with a hybrid work arrangement that balances office and remote work.Key ResponsibilitiesHandling property...


  • Leicester, Leicester, United Kingdom IDEX Consulting Full time

    **About the Role**We are seeking an experienced Insurance Claims Specialist to join our fast-growing MGA in Nottinghamshire. This could be the perfect opportunity for a professional with a passion for sailing or boats.The successful candidate will handle claims from start to finish, ensuring customers feel comfortable and informed throughout the process.In...


  • Leicester, Leicester, United Kingdom Course Full time

    As a highly skilled Insurance Claims Specialist at Course, you will play a crucial role in managing home claims within the handling authority limit to achieve optimum outcomes. Your key responsibilities will include desktop settlements, supplier liaison with customer availability, and ensuring claims are adequately reserved, loss coded, and managed...


  • Leicester, Leicester, United Kingdom University of Leicester Full time

    About the RoleThe University of Leicester seeks a skilled Digital Health Intervention Specialist to join their multidisciplinary team. This exciting opportunity is part of the Kidney Lifestyle Research Programme (KLRP), which explores the effects of lifestyle interventions on chronic kidney disease.You will have a relevant health science degree and...


  • Leicester, Leicester, United Kingdom CV-Library Full time

    About the OpportunityWe are seeking an experienced Literacy and Numeracy Intervention Specialist to join our team at The Grange Therapeutic School, part of Acorn Education.The successful candidate will have the opportunity to make a significant positive impact on the lives of our pupils, aged 8-18 years with social, emotional and mental health...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Key ResponsibilitiesThe Claims Administrator will be responsible for:Providing support to customers and other parties involved in non-fault accidentsWorking closely with the Intervention Team to resolve claims efficientlyCollaborating with stakeholders to ensure effective communication and resolutionThe estimated salary for this position is around £24,300...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Hastings Direct is a dynamic digital insurance provider with ambitious plans to become the best and biggest in the UK market. We're currently seeking a skilled Insurance Claims Specialist to support our team in building the right capability in providing good customer and commercial outcomes.Key ResponsibilitiesThe successful candidate will be responsible for...


  • Leicester, Leicester, United Kingdom Select Appointments Full time

    Are you a seasoned administrator looking for a new challenge in warranty claims management? My client, Select Appointments, is seeking a skilled Warranty Claims Specialist to join their team at the Leicester Depot.Job SummaryThis role involves managing depot warranty claims effectively and efficiently, ensuring maximum claim success while meeting monthly...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Hastings Direct is seeking a Credit Hire Strategist to play a key role in driving our credit hire claims strategy forward. This is an exciting opportunity for someone who is passionate about analysis and problem-solving.The successful candidate will have excellent analytical skills, strong data visualisation skills, and knowledge of motor claims and/or...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    We are seeking a skilled Policy Claims Specialist to join our team at Hastings Direct. As a Claims Assessor, you will be responsible for resolving household claims in a timely and professional manner.**Location:** Our ideal candidate will be based in Leicester or Bexhill, with the expectation of being in the office approximately once per week.About Us: At...