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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Adviser to join our team at North Devon Homes. As a key point of contact for our customers, you will provide exceptional service and support, ensuring that queries are dealt with in a positive, professional, and helpful manner.
Key Responsibilities:- Provide first-class customer service via phone, in person, or email
- Resolve issues or effectively signpost customers to specialist teams and partner agencies
- Offer advice and practical solutions to customers
- Deal tactfully with a wide range of customers and remain empathetic, calm, and courteous
- Work effectively with internal and external groups to achieve team goals
- 27 days holiday plus Bank Holidays
- 7% Employer Contribution Pension
- Cash Plan of up to £1,600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
We are committed to being a Disability Confident Employer and operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role. We request that all applications are submitted with a completed Equality & Diversity Form.