Technical System Specialist
3 weeks ago
We are seeking a Technical System Specialist to join our team at Pixacomms. The successful candidate will be responsible for providing technical support to our employees, troubleshooting hardware, software, and network-related issues, and maintaining the overall health of IT systems.
Responsibilities:- System Maintenance: Monitor and maintain servers, networks, and IT infrastructure. Perform regular updates, patches, and system backups. Ensure compliance with IT security policies and standards.
- Technical Support: Respond to and resolve IT support requests via phone or in person. Troubleshoot hardware, software, and network-related issues. Set up and configure new user accounts, systems, and devices.
- Troubleshooting: Diagnose and resolve technical problems, escalating complex issues when necessary. Identify recurring issues and recommend long-term solutions.
- User Training and Documentation: Provide training to users on IT tools and best practices. Create and maintain user manuals, FAQs, and other technical documentation.
- Collaboration and Vendor Management: Work closely with IT teams and other departments to optimize system performance. Coordinate with external vendors for hardware and software procurement and maintenance.
- Cybersecurity: Monitor systems for potential security threats and implement preventive measures. Respond to and mitigate security incidents, ensuring data integrity and protection.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience as an IT Support Engineer or similar role.
- Proficiency in operating systems (Windows, macOS, Linux).
- Knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP).
- Familiarity with tools like Active Directory, Office 365, and ticketing systems.
- Strong problem-solving, organizational, and communication skills.
- Certifications such as CompTIA A+, Network+, CCNA, or ITIL are a plus.
Estimated salary: $65,000 - $85,000 per year, depending on experience.
Pixacomms offers a competitive benefits package, including health insurance, retirement plan, and paid time off.
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