IT Support Professional

2 weeks ago


London, Greater London, United Kingdom Helen of Troy Full time

We are seeking an experienced IT Support Professional to join our team at Helen of Troy. In this role, you will be responsible for ensuring the smooth running of our Enterprise ICT systems with minimum downtime.

About the Job
  • Provide 1st – 3rd line support on all Enterprise ICT systems and software
  • Perform regular maintenance and monitoring of systems
  • Maintain and Implement Information Security Best Practices
  • Support Projects and New Systems Implementation
  • Provide backup / delegate for the IT Manager role during periods of absence

The ideal candidate will have a strong understanding of Corporate IT hardware and Software, as well as networking principles including TCP/IP, routing, VLANS, WAN. They will also have experience with Microsoft / Linux operating systems, Dell or similar server implementation and support, and Samsung or similar telephony system support configuration.

Requirements
  • 3 + years working in an 3rd Line Support role
  • Hands on Dell or similar server implementation and support
  • Hands on Samsung or similar telephony system support configuration
  • Installation and Support of servers and data storage solutions
  • Strong understanding of Corporate IT hardware and Software
  • Strong understanding of networking principles including TCP/IP, routing, VLANS, WAN
What We Offer
  • A competitive salary of €55,000 - €65,000 per year, depending on experience and skills
  • A flexible work policy with regards to working hours and work from home
  • Increased flexi-days package after 1 year of service
  • Modern office with collaborative workspaces
  • Employee assistance counselling line
  • Employee discounts on all our EMEA products
  • Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge
  • Company closure between Christmas and New Year's
  • Employee Stock Purchase Plan
  • The chance to work in an international, diverse, and inclusive environment

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