Community Library Liaison

2 days ago

Cambridge, Cambridgeshire, United Kingdom Cambridgeshire County Council Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Community Library Assistant.

  • Provide exceptional customer service to users of Cambridgeshire Libraries, ensuring a friendly and welcoming environment for all.
  • Contribute to and promote the library offer, identifying opportunities to engage with the community and drive service improvement.
  • Support library events and activities, including delivering rhymetime and storytime sessions, to promote literacy and a love of reading.
  • Support the wider aims and objectives of the service by assisting in the delivery of partnership initiatives and outreach work.
  • Deliver the UK Visa and Immigration Biometrics verification service at Cambridge Central Library, with training provided.

Please note:

  • This post requires the post holder to be mobile and able to work in any of the libraries identified within the hub and cluster.
  • Library work can be physically demanding, and this post involves some lone working.
About You

The successful candidate will have a flair for working with people, creating a friendly and welcoming environment for a diverse range of customers. They will be excellent at multi-tasking, quick and efficient, and enjoy working under pressure.

They will be passionate about what public libraries can offer and able to promote our services. Although there is plenty of routine work, there is also scope to be creative.

Training will be given on specific library systems, but an ability to work with IT is assumed. Although library experience is an advantage, we would also like to hear from candidates who have demonstrated exceptional customer service skills in other contexts.

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