Scheduling Coordinator

5 days ago

London, Greater London, United Kingdom Escode, Part of NCC Group Full time
About Escode, Part of NCC Group

Escode, a division of NCC Group, is dedicated to ensuring operational resilience and peace of mind for both vendors and licensees. Our comprehensive services provide the necessary protection to safeguard investment in digital assets.

As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability.

Role Overview

The Scheduling Coordinator's primary responsibility is to support and administer tasks conducted by the Verification Scheduling Team. This role sits at the intersection of the Technical Delivery and Sales Team, directly impacting the success of individual projects and long-term satisfaction of our clients and vendors.

Key Responsibilities
  • Creating and distributing Verification scheduling emails to all parties, ensuring efficient communication.
  • Liaising with external Independent Software Vendors (ISVs) to ensure timely deposits for selected exercises.
  • Responding to queries and resolving issues that arise, providing quick and courteous support.
  • Coordinating with the broader Scheduling Team to ensure efforts are in sync.
  • Proactively identifying project red flags, potential pitfalls, or staffing challenges and escalating to delivery leadership.
  • Contributing to additional tasks and ad-hoc requests within the Verification Scheduling Team or on other special projects.
  • Ensuring all activities are carried out within the agreed departmental Service Level Agreements (SLAs).
Knowledge and Skills
  • Familiarity with the Verification process and the differing roles of all parties involved.
  • Understanding of the importance of Verification in a software Escrow agreement.
  • Knowledge of the varying types of Verifications available and their impact on scheduling.
  • Excellent understanding of the importance of sending Verification Scheduling Mails accurately and efficiently.
  • Familiarity with software tools and reporting services required to carry out the role proficiently.
Essential Qualifications
  • Good interpersonal and communication skills in both written and verbal forms.
  • Excellent administration, organizational, and multi-tasking skills.
  • Experience in MS Office.
  • Excellent time management skills with the ability to constantly assess priorities and make sensible decisions based on this.
  • Strong teamwork and collaboration abilities.
Expected Behaviours
  • A very high level of accuracy and attention to detail.
  • Conducting oneself ethically and professionally at all times.
  • Self-motivated and enthusiastic.
  • Strong business work ethic and time management skills.
  • Able to use initiative as well as work effectively as part of a team.
  • Able to assess various priorities and establish the logical order tasks should be carried out in.
  • Has a positive and approachable manner.

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