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Operational Leadership and Service Improvement
2 months ago
Job Overview
This is an exciting opportunity to make a real difference in the field of community care provision across the region. As a Deputy Chief Operating Officer, you will play a key role in delivering high-quality community-based services and driving transformational change.
The role supports the Chief Operating Officer to deliver operational performance and oversee the management of several key services. You will be responsible for leading and transforming services and pathways as they become integrated into the Primary Care Networks (PCNs) in line with the Integrated Care Partnership (ICP) programme of care.
Main Duties of the Job
The post holder will be responsible for:
- Accountable for the delivery of performance, operational management, and delivery of key KPIs within critical service areas
- Lead for specific projects related to the transformation of community services, including Integrated Care Programme (ICP) work programmes
- Ability to oversee line management of key community services where there are particular areas of concern or improvements are needed
- Deputise for the Chief Operating Officer at Board level and in relation to any strategic meetings, strategic conversations, and discussions
- Deputise for the Chief Operating Officer at relevant meetings to discuss financial management, transformation plans, and performance issues
Operational Leadership Role
The role encompasses:
- Lead responsibility for the direct performance and outcomes of key respective service areas with actions in place to address issues of under-performance
- Lead responsibility for the financial budget of the respective services to optimise resource management and ensure that the service operates within the agreed contractual financial envelope
- Identify risks and implement mitigation plans, reporting significant risks and proposed actions through the governance of the organisation with onward escalation to the Alliance Board as appropriate
- Minimise boundaries between services, both within and outside the Primary Care Networks (PCNs) to maximise the impact of integrated care pathways
- Create effective working relationships with each of the partners to achieve effective use of resources or enhanced quality and productivity as appropriate
- Facilitate effective relationships with local stakeholders, including local practices, wider partners, and the local community
- Work with clinicians to ensure that the new MDT way of working is embedded as business as usual
- Lead and manage community staff, including recruitment, sickness, and absence, appraisal, CPD, and performance, including working closely with professional leads to further develop skills and capabilities within the teams
- Manage operational planning on behalf of the respective services within the portfolio, noting this may be subject to change as part of the Deputy role remit
- Ensure that the organisation complies with all the relevant policies and procedures that relate to Epsom and St Helier University Hospitals NHS Trust
- Be responsible for appropriate data collection for the service, which is collated, to meet both internal and external requirements and provide statistical analysis reports for service delivery and performance in an accurate and timely manner
- Provide the ICP Board and Epsom and St Helier University Hospitals NHS Trust, as hosts for the organisation, with timely reports to provide assurance as to the performance of the respective services, including identification of mitigating actions
- Develop an annual capacity plan, activity profile, and operational plan that achieves the key performance, quality, and activity targets, monitor, and manage this
- Contribute to the business planning process
- Participate in the Community out-of-hours on-call rota
Development and Transformation of Services
The role involves:
- Support the development of the organisation's culture and demonstrate agreed values and behaviours
- Build processes with people as partners in the co-design and co-production of services, leading to empowerment of people and involvement in decision-making
- Work collaboratively with health and social care partners to achieve optimal care of people as close to their home as possible
- Lead and support the introduction of new pathways and ways of working, taking the lead for ensuring successful local mobilisation and benefits realisation
- Embed service improvement methodology and a culture of continuous improvement
Clinical Governance and Risk Management
The role requires:
- Maintain and monitor robust corporate governance systems and processes
- Ensure that community services are focused on the needs of patients and clients
- Ensure all staff have clear focused objectives that align to the vision of the organisation and personal development plans
- Be responsible for identifying areas of individual performance improvement and work closely in partnership with the employing organisation to address and resolve
- Promote the implementation of key HR initiatives/targets and HR policies/practices
- Actively promote and encourage training, development, and educational opportunities for staff and ensure staff work to the annual training plan developed and any PDP or performance recommendations
- Ensure appropriate communication and staff involvement structures are in place for all staff
- Ensure the implementation of Epsom and St Helier University Hospitals NHS Trust clinical governance, health, and safety, and risk management policies and plans and monitor compliance and implementation
- Ensure that the organisation uses national assessment, controls assurance, CNST, RPST, and Standards for Better Health to improve practice and patient safety
- Contribute to workforce planning in association with the Chief Nursing Officer and Chief Operating Officer
- Analyse the service and patient needs for the service and manage these in relation to organisational and staffing issues
Strategic Advice and Leadership
The role involves:
- Take the lead on specific initiatives in collaboration with operational leads and managers, designated professional or SROs internal or external to the Trust
- Be responsible for encouraging research and development, both internally and with other organisations as appropriate
- Contribute to and support the Trust's performance management and personal development review system
Performance and Quality Standards
The role requires:
- Review and monitor the KPIs for the organisation and for respective services managed in line with the reporting schedule
- Be responsible, with the Chief Operating Officer and associated team members, for ensuring performance improvement in services where performance indicators highlight improvement is needed
- Ensure that all clinical services actively promote safe/effective care and provide a positive patient experience as the means of delivering individualised patient care in conjunction with the Chief Nursing Officer
Person Specification
The ideal candidate will have:
- Graduate level or equivalent academic or healthcare professional qualification
- Management qualification MBA/Masters level or equivalent or willingness to work towards
- Evidence of ongoing development as a manager in a particular or chosen field
Knowledge and Skills
The ideal candidate will have:
- Evidence of effective interpersonal skills with particular ability to liaise with MDT members
- Evidence of effective negotiating and influencing skills
- Evidence of ability to lead teams
- Ability to motivate and influence others
- Demonstrable innovation and creativity skills to redesign and develop services through transformation
- Knowledge of the current health and social care agenda
- Knowledge and experience of managing cultural change
- Understanding of a range of engagement strategies for working in partnership with patients and carers, partners, and workforce
- Evidence of strong customer focus and a drive to improve services and health status of patients and the public
Personal Qualities
The ideal candidate will have:
- Excellent oral and written communication skills, including report writing and presentation skills
- Ability to work independently and think creatively
- Ability to collaborate at different levels within the organisation and external partners
- Ability to manage complex relationships within the local system and find solutions to challenging issues
- Excellent organisational skills
- IT skills across a range of applications, including MS Office
- Adaptable and flexible
- Understanding of working with ambiguity
- Passionate about improving health and social care outcomes for the local population
- Demonstrably open to new ideas and a management style that empowers others
- Political awareness and high emotional intelligence
- Ability to achieve results and targets and drive for best performance
- Confidence and resilience
- Commitment to openness, honesty, inclusiveness, and high standards
Other Requirements
The ideal candidate will have:
- Ability to travel across different work bases
- Flexibility to meet the needs of the service, e.g., on call
