Deputy Chief Operating Officer
4 weeks ago
About the Role
We are seeking an experienced and skilled Deputy Chief Operating Officer to join our team at Epsom and St Helier University Hospitals NHS Trust. As a key member of our leadership team, you will play a crucial role in driving the transformation and service development of our healthcare services.
Key Responsibilities
- Accountable for the delivery of performance, operational management, and delivery of key KPIs within critical service areas
- Lead for specific projects related to the transformation of SHC, including Integrated Care Programme (ICP) work programmes
- Ability to oversee line management of key community services where there are particular areas of concern or improvements are needed
- Deputise for the Chief Operating Officer at Board level and in relation to any strategic meetings, strategic conversations, and discussions
- Deputise for the Chief Operating Officer at relevant meetings to discuss financial management, transformation plans, and performance issues
Requirements
- Graduate level or equivalent academic or healthcare professional qualification
- Management qualification MBA/Masters level or equivalent or willingness to work towards
- Evidence of ongoing development as a manager in a particular or chosen field
Desirable Criteria
- MBA or Masters level study or equivalent
- Professional or clinical qualification
- Project management certification
Experience
- Significant experience at a senior management level in health and/or social care managing staff and services with responsibility to deliver high-quality, safe clinical services against KPIs
- Experience of transformation change in a service or multiagency environment
- Experience of the procurement and contractual process
- Experience of managing conflict, staff sickness, and performance
- Experience of effective budget management, delivering to agreed targets
- Proven ability to integrate and motivate staff to deliver clear outcomes and results
Knowledge and Skills
- Evidence of effective interpersonal skills with particular ability to liaise with MDT members
- Evidence of effective negotiating and influencing skills
- Evidence of ability to lead teams
- Ability to motivate and influence others
- Demonstrable innovation and creativity skills to redesign and develop services through transformation
- Knowledge of the current health and social care agenda
- Knowledge and experience of managing cultural change
- Understanding of a range of engagement strategies for working in partnership with patients and carers, partners, and workforce
- Evidence of strong customer focus and a drive to improve services and health status of patients and the public
Personal Qualities
- Excellent oral and written communication skills, including report writing and presentation skills
- Ability to work independently and think creatively
- Ability to collaborate at different levels within the organisation and external partners
- Ability to manage complex relationships within the local system and find solutions to challenging issues
- Excellent organisational skills
- IT skills across a range of applications, including MS Office
- Adaptable and flexible
- Understanding of working with ambiguity
- Passionate about improving health and social care outcomes for the local population
- Demonstrably open to new ideas and a management style that empowers others
- Political awareness and high emotional intelligence
- Ability to achieve results and targets and drive for best performance
- Confidence and resilience
- Commitment to openness, honesty, inclusiveness, and high standards
Other Requirements
- Ability to travel across different work bases
- Flexibility to meet the needs of the service, e.g. on call
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