Deputy Chief Operating Officer

4 weeks ago


Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

About the Role

We are seeking an experienced and skilled Deputy Chief Operating Officer to join our team at Epsom and St Helier University Hospitals NHS Trust. As a key member of our leadership team, you will play a crucial role in driving the transformation and service development of our healthcare services.

Key Responsibilities

  • Accountable for the delivery of performance, operational management, and delivery of key KPIs within critical service areas
  • Lead for specific projects related to the transformation of SHC, including Integrated Care Programme (ICP) work programmes
  • Ability to oversee line management of key community services where there are particular areas of concern or improvements are needed
  • Deputise for the Chief Operating Officer at Board level and in relation to any strategic meetings, strategic conversations, and discussions
  • Deputise for the Chief Operating Officer at relevant meetings to discuss financial management, transformation plans, and performance issues

Requirements

  • Graduate level or equivalent academic or healthcare professional qualification
  • Management qualification MBA/Masters level or equivalent or willingness to work towards
  • Evidence of ongoing development as a manager in a particular or chosen field

Desirable Criteria

  • MBA or Masters level study or equivalent
  • Professional or clinical qualification
  • Project management certification

Experience

  • Significant experience at a senior management level in health and/or social care managing staff and services with responsibility to deliver high-quality, safe clinical services against KPIs
  • Experience of transformation change in a service or multiagency environment
  • Experience of the procurement and contractual process
  • Experience of managing conflict, staff sickness, and performance
  • Experience of effective budget management, delivering to agreed targets
  • Proven ability to integrate and motivate staff to deliver clear outcomes and results

Knowledge and Skills

  • Evidence of effective interpersonal skills with particular ability to liaise with MDT members
  • Evidence of effective negotiating and influencing skills
  • Evidence of ability to lead teams
  • Ability to motivate and influence others
  • Demonstrable innovation and creativity skills to redesign and develop services through transformation
  • Knowledge of the current health and social care agenda
  • Knowledge and experience of managing cultural change
  • Understanding of a range of engagement strategies for working in partnership with patients and carers, partners, and workforce
  • Evidence of strong customer focus and a drive to improve services and health status of patients and the public

Personal Qualities

  • Excellent oral and written communication skills, including report writing and presentation skills
  • Ability to work independently and think creatively
  • Ability to collaborate at different levels within the organisation and external partners
  • Ability to manage complex relationships within the local system and find solutions to challenging issues
  • Excellent organisational skills
  • IT skills across a range of applications, including MS Office
  • Adaptable and flexible
  • Understanding of working with ambiguity
  • Passionate about improving health and social care outcomes for the local population
  • Demonstrably open to new ideas and a management style that empowers others
  • Political awareness and high emotional intelligence
  • Ability to achieve results and targets and drive for best performance
  • Confidence and resilience
  • Commitment to openness, honesty, inclusiveness, and high standards

Other Requirements

  • Ability to travel across different work bases
  • Flexibility to meet the needs of the service, e.g. on call


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