Contract Officer

1 month ago


Romford, Greater London, United Kingdom Essential Employment Full time
Job Description

Essential Employment is seeking a highly skilled Contract Officer to join our team.

The successful candidate will be responsible for improving the effectiveness and quality of customer responses, reducing the risk of escalation to further stages. They will manage a wide range of cases and/or requests, effectively researching and overseeing the successful response to corporate and statutory complaints, Ombudsman enquiries, Member enquiries, Freedom of Information, Data Protection Act & Environmental Regulations, and information sharing requests.

Key Responsibilities:

  • Improve the effectiveness and quality of customer responses
  • Manage a wide range of cases and/or requests
  • Research and oversee the successful response to corporate and statutory complaints
  • Reduce the risk of escalation to further stages

Requirements:

  • Highly skilled and experienced in customer response management
  • Ability to manage a wide range of cases and/or requests
  • Strong research and analytical skills
  • Excellent communication and interpersonal skills

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and forward-thinking organization
  • A chance to make a real difference in the lives of our customers

If you are a highly skilled and motivated individual who is passionate about delivering exceptional customer service, please apply for this exciting opportunity.


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