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Guest Services Portfolio Manager
2 months ago
Job Summary:
We are seeking a highly skilled Guest Services Portfolio Manager to join our team at Portico. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional front of house services in both residential and corporate environments across multiple locations.
Key Responsibilities:
- Develop and implement strategies to enhance client satisfaction and loyalty
- Lead a team of front of house staff to deliver exceptional service standards
- Collaborate with internal stakeholders to ensure seamless service delivery
- Monitor and analyze service metrics to identify areas for improvement
- Develop and maintain relationships with clients to ensure their needs are met
Requirements:
- Proven experience in a similar role, preferably in a residential or corporate environment
- Excellent leadership and communication skills
- Ability to analyze data and make informed decisions
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
As a Guest Services Portfolio Manager at Portico, you will have the opportunity to work with a dynamic team and contribute to the delivery of exceptional service standards. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
