Vehicle Technician Specialist

2 days ago

Thetford, Norfolk, United Kingdom EMG Motor Group Full time
About the Role

We are seeking a skilled Vehicle Technician to join our team at EMG Motor Group in Thetford. As a key member of our aftersales operation, you will be responsible for providing high-quality vehicle service and maintenance to our customers.

Responsibilities
  • Perform scheduled vehicle servicing in accordance with manufacturer guidelines and industry standards.
  • Conduct diagnostic activities to identify and resolve customer vehicle issues, ensuring timely and efficient solutions.
  • Carry out electronic visual health checks (EVHC) on all vehicles, providing comprehensive reports and expert advice to customers.
  • Liaise directly with customers and service advisors to deliver outstanding customer service and satisfaction.
  • Ensure vehicle servicing activities are completed safely and to a high standard, meeting both internal and manufacturer requirements.
  • Participate in ongoing training and development to maintain up-to-date product and service knowledge.
  • Contribute to process improvements and innovations, enhancing our service offerings and customer experience.
  • Mentor and provide guidance to apprentice technicians, promoting knowledge sharing and skill development.
Requirements
  • Hold a Level 3 vehicle technician qualification.
  • Possess a full UK driving license.
  • Have manufacturer experience (desirable).
Skills and Qualities
  • Excellent problem-solving skills and attention to detail.
  • Strong customer service focus, with the ability to communicate technical information effectively.
  • Outstanding organizational and time management skills, with the ability to work to deadlines.
About Us

EMG Motor Group is a leading car dealership and service provider, offering a range of new and used vehicles, as well as servicing and MOT tests. We are part of Grainger Motor Group, one of the fastest-growing family-owned dealer groups in the UK.

We pride ourselves on being a family-run and owned business, valuing our people and their contributions to our success. Our vision is to be the best at what we do, and we recognize that our staff are our most important asset. We are committed to creating an environment where our employees can grow and thrive, as our business grows.

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