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Digital Solutions Engineer

1 month ago

London, Greater London, United Kingdom https:csforall.insitemap Full time

**Job Summary**

We are seeking a highly skilled Digital Solutions Engineer to join our team. As a key member of our Comcast Triage Unit (CTU), you will be responsible for building operational relationships between our US-based hub and clients across Europe.

**Key Responsibilities:**

  • Resolve European and North American Production incidents arising during European work hours
  • Triage defects within video platforms, proprietary tooling, and metadata processes
  • Contribute to internal CTU Knowledge Base and mentor others in acquired areas of expertise
  • Assist in expansion and development of a European-based hub of CTU

**Requirements:**

  • Superb organizational, communication, customer service, and interpersonal skills
  • Demonstrated hands-on problem-solving experience within areas of high detail and complexity
  • Ability to participate in on-call support rotation

**Preferred Qualifications:**

  • Skill in Major European language(s)
  • Understanding of cable / streaming technology and content
  • Experience with software, ticketing systems, and data analysis tools

**What We Offer:**

  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package