Digital Solutions Engineer

3 days ago

London, Greater London, United Kingdom Iron Mountain Full time

Job Title: Digital Solutions Engineer - UK

Job Summary:

We are seeking an experienced Digital Solutions Engineer to join our UK-based team. As a Digital Solutions Engineer, you will be responsible for providing expert-level support and configuration of our digital solutions, ensuring seamless delivery of our products and services to our customers.

Key Responsibilities:

  • Troubleshoot and analyze system issues as they arise
  • Maintain ownership of the relationship with the client until the incident is resolved
  • Work with Engineering and PS teams to troubleshoot and resolve issues
  • Analyze and enhance digital platforms in terms of solution, stability, and scalability
  • Manage application monitor notifications and review systems to proactively address problems to meet or exceed expected performance
  • Work with Project Management, Sales, and Implementation teams on Proof-of-Concepts, and some scoping and sizing requests
  • Identify areas of process improvements and automations
  • Bring efficiencies in solutions by automating our solutions and reducing turnaround time
  • Apply best practices in IT service delivery principles, incident management, problem management, and change management
  • Coordinate and system changes and represent the team on Change Management meetings
  • Customer-focused mindset to provide exemplary customer service
  • Ensure effective and consistent status communications with customer, team, and management

Requirements:

  • Minimum Bachelor's degree or equivalent experience
  • Strong communication, collaboration, and problem-solving skills with a track record of delivering production-grade systems in a team environment
  • Motivated individual who learns quickly, has pride in building a new product, and can engage others to accelerate technical solutions
  • Strong experience with Windows Servers implementation and configuration
  • Strong experience with SQL Servers and Oracle Servers implementation and configuration
  • Experience in writing and running SQL queries, stored procedures, triggers, etc.
  • Experience with Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo strongly desired
  • Experience in TCP/IP and in troubleshooting network issues
  • Familiarity with REST API technologies desired
  • Be self-motivated with minimal supervision
  • Minimum 5 years' experience in leading and supporting enterprise-level applications

About Us:

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

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