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Technical Support Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom Rubicon People Partnership Full time
2nd Line Engineer Opportunity

Rubicon People Partnership is seeking a skilled 2nd Line Engineer to join our dynamic team. As a key member of our support team, you will play a critical role in providing technical assistance to our clients.

Responsibilities:
  • Troubleshoot and resolve technical issues, including deployment and configuration.
  • Escalate technical issues to 3rd Line, product management and development.
  • Identify, troubleshoot, and clean viruses and malware.
  • Mentor support team members and collaborate with internal departments.
  • Participate in 24x7 support on a rota basis.
Requirements:
  • 3+ years in technical or product support.
  • Proficient in Microsoft Windows, Office 365, Active Directory, with client-server environments and databases.
  • BA or BS in Computer Science, Engineering, or equivalent, with relevant certifications.
  • Detail-oriented with strong documentation skills.
  • Excellent customer service skills and team player.
What We Offer:
  • 10% Bonus
  • Company pension scheme
  • Wellbeing allowance
  • Private medical insurance
  • Sight tests and VDU glasses
  • Company sick pay
  • Paid maternity and paternity leave
  • Hybrid working
  • Death in service
  • Free parking

If you are a motivated and experienced technical professional looking for a new challenge, please submit your CV to Josh at Rubicon People Partnership.