Membership Experience Manager

3 weeks ago


Chipping Norton, United Kingdom Soho House & Co Full time
Main Responsibilities

As our Membership Manager, you will play a vital role in ensuring the smooth operation of our membership program. Your primary responsibilities will include:

  • Managing member introductions and onboarding processes, ensuring a warm and personalized welcome for all new members.
  • Monitoring and recording member behavior, flagging any issues to the Head of Membership and taking timely follow-up actions.
  • Assisting in the execution of strategies to enhance member retention, understanding retention rates and taking action when needed.
  • Preparing membership applications, ensuring any applications missing proposers have been contacted or met if further information is needed.
  • Attending Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership.
Key Skills and Qualifications

To succeed in this role, you will need to possess:

  • Strong organizational and administrative skills, with experience in managing calendars and member records in Salesforce.
  • Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of people.
  • Strong attention to detail, particularly when preparing documents and recording member behavior or feedback.
  • A proactive and problem-solving mindset, with the ability to handle sensitive situations with discretion and professionalism.
About Soho House & Co

Soho House & Co is a members-only club with locations around the world, offering a unique and exclusive experience for its members. We are committed to providing exceptional service and creating a welcoming community for all our members.


  • Membership Manager

    2 weeks ago


    Chipping Norton, United Kingdom Soho House & Co Full time

    What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) ...

  • Membership Manager

    3 weeks ago


    Chipping Norton, OX7, Chipping Norton, United Kingdom Soho House & Co Full time

    What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) ...

  • Membership Manager

    3 weeks ago


    Chipping Norton, United Kingdom Soho House & Co Full time

    Membership Manager - Soho Farmhouse, OxfordshireWhat's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House...

  • Membership Manager

    3 weeks ago


    Chipping Norton, United Kingdom Soho House & Co Full time

    Membership Manager - Soho Farmhouse, OxfordshireWhat's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House...

  • Duty Manager

    3 weeks ago


    Chipping Norton, Oxfordshire, United Kingdom Soho House & Co Full time

    Experience the Best of Soho Farmhouse as a Duty ManagerSoho Farmhouse, a 100-acre oasis in the Oxfordshire countryside, offers an unparalleled work experience. As a Duty Manager, you'll be at the helm of our vibrant community, ensuring seamless execution of daily operations.What We OfferCompetitive salary of £45,000 per annumWeekly pay and team meal...

  • Duty Manager

    4 weeks ago


    Chipping Norton, United Kingdom Soho House & Co Full time

    Duty Manager - Soho Farmhouse - £45,000 per annum What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Health Cash Plan (option to add children) Dental Plan (option to add children) Birthday Day Off...


  • Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full time

    About the RoleThe Bamford Collection is a group of consciously-minded lifestyle brands committed to nourishing and nurturing people and planet.We are looking for a Guest Experience Host to provide exceptional experiences and customer service to our guests.The role involves greeting all guests upon their arrival, providing assistance with their luggage, and...

  • Guest Experience Host

    5 months ago


    Chipping Norton, United Kingdom Bamford Collection Full time

    **THE BAMFORD COLLECTION IS A GROUP** **OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING** **AND NURTURING PEOPLE AND PLANET.** **ABOUT THE ROLE** The Wild Rabbit, our award-winning pub in the heat of the Cotswolds is looking for a Guest Experience Host to join their team, responsible for ensuring that our guests have an exceptional...

  • Assistant Spa Manager

    3 weeks ago


    Chipping Norton, United Kingdom Soho House & Co Full time

    Assistant Spa Manager- £38,000pa Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.What's in it for you? High treatment and retail commission scheme. Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on...

  • Duty Manager

    4 weeks ago


    Chipping Norton, United Kingdom Soho House & Co Full time

    Duty Manager - Soho FarmhouseDuty Manager - Soho Farmhouse - 45,000 per annum What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs  Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Health Cash Plan (option to add children) Dental Plan (option to add...

  • Duty Manager

    4 weeks ago


    Chipping Norton, United Kingdom Soho House & Co Full time

    Duty Manager - Soho FarmhouseDuty Manager - Soho Farmhouse - 45,000 per annum What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs  Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Health Cash Plan (option to add children) Dental Plan (option to add...


  • Chipping Norton, Oxfordshire, United Kingdom Soho House & Co Full time

    Key Benefits:Competitive salary - £38,000paHigh treatment and retail commission schemeWeekly payTeam meals prepared by our chefsSoho House membershipTeam discounts on food and drinkTeam room ratesHealth cash plan and dental planQuarterly financial incentivesAbout the Role:As a Spa Manager Assistant at Soho House, you will be responsible for providing...


  • Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full time

    Luxury Guest Experience AmbassadorThe Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. Our luxury guest experience ambassadors provide exceptional experiences and customer service to our guests, ensuring a seamless and memorable stay.About the RoleThis is a fantastic opportunity...


  • Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full time

    Role OverviewThe Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. As a Luxury Guest Experience Host, you will be part of a team that provides experiences that embrace luxury escapism: understated elegance, indulgence, and nurture.About the RoleYou will be responsible for providing...

  • Assistant Spa Manager

    2 weeks ago


    Chipping Norton, United Kingdom Soho House & Co Full time

    Assistant Spa Manager- £38,000pa What's in it for you? High treatment and retail commission scheme. Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Health Cash...


  • Chipping Norton, United Kingdom CV-Library Full time

    Health, Safety and Environment Manager Oxford £60,000 - £70,000 Plus Bonus and Excellent Benefits Are you ready to take on the challenge of leading Health, Safety, and Environmental initiatives for a global leader in medical equipment manufacturing? How would you feel about joining a top-tier medical equipment manufacturer and leading HSE...


  • Chipping Norton, United Kingdom Soho House & Co Full time

    Assistant Reservations Manager- Soho FarmhouseAssistant Reservations Manager - 44.000pa What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs  Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly)...


  • Chipping Norton, United Kingdom Soho House & Co Full time

    Assistant Reservations Manager- Soho FarmhouseAssistant Reservations Manager - 44.000pa What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs  Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly)...

  • Spa Receptionist

    5 months ago


    Chipping Norton, United Kingdom Soho House & Co. Full time

    **Who We Are** We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...


  • Chipping Norton, Oxfordshire, United Kingdom Ecclesiastical Insurance Group Full time

    About the RoleWe are seeking a skilled Insurance Account Manager to join our team at Ecclesiastical Insurance Group. As an Insurance Account Manager, you will play a crucial role in maintaining strong relationships with existing clients while contributing to business growth through proactive engagement.The ideal candidate will have previous broking...