Administrative Support Officer
3 weeks ago
About the Role
We are seeking a highly motivated and organized individual to join our Administration Team as a Receptionist at York and Scarborough Teaching Hospitals NHS Foundation Trust.
Key Responsibilities
- Provide administrative and clerical support to internal and external users
- Communicate daily with colleagues of different professions, clinical and non-clinical
- Monitor and maintain electronic worklists, ensuring timely action and remedial action where necessary
- Maintain patient confidentiality
- Answer patient questions and queries verbally and face-to-face
- Place new patient appointments within agreed timescales and in accordance with consultants' requests
- Make follow-up appointments adhering to booking rules
- Complete worklists, ensuring all requests by consultants are adhered to
- Check patients in and out of clinic
About Us
York and Scarborough Teaching Hospitals NHS Foundation Trust offers a range of benefits to support our staff, including access to the NHS Pension Scheme, 27 days holiday rising to 33 days, and a generous relocation package for hard-to-fill positions.
Person Specification
- Previous administrative/secretarial experience
- GCSE Level or equivalent in Maths and English, and typing skills/qualifications such as RSA 3/NVQ 3
Working for the Trust
We are guided by values that were co-developed with staff: we are kind, we are open, and we pursue excellence. We welcome applications from everyone and are committed to increasing diversity within our workforce.
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