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London, Greater London, United Kingdom Bacchanalia Full time

About Bacchanalia

Bacchanalia is a renowned culinary establishment in the heart of the city, celebrated for its innovative approach to gastronomy and commitment to exceptional service. As a beacon of fine dining, we offer a curated experience that combines creativity with elegance, inspired by the ancient traditions of Greco-Roman feasts.

Our Team

We are seeking a poised and customer-focused Host to join our dynamic team. As a Host, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our establishment.

Key Responsibilities

  • Greet and Welcome Guests: Provide a warm and professional welcome to our guests, ensuring a positive first impression.
  • Manage Reservations: Accurately and efficiently manage reservations, ensuring seamless table assignments and minimizing wait times.
  • Coordinate with the Service Team: Collaborate with the service team to ensure a seamless dining experience, responding to guest needs and preferences.
  • Answer Inquiries: Respond to phone calls and inquiries, providing information and assistance to guests and colleagues alike.
  • Maintain the Reception Area: Ensure the reception area is clean, organized, and welcoming, reflecting the high standards of our establishment.
  • Uphold Service Standards: Maintain the highest standards of service and guest satisfaction, consistently delivering exceptional experiences.

Requirements

  • Previous Experience: Previous experience as a receptionist or host in a restaurant or hospitality setting.
  • Technical Skills: Experience with reservation systems, such as Open Table or Seven Rooms.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Organizational Skills: Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
  • Positive Attitude: A positive and friendly demeanor, with a passion for delivering exceptional service.

Benefits

  • Generous Discounts: Generous discounts off your bill, including drinks, when dining in one of our restaurants.
  • Opportunities for Progression: Unrivalled opportunities for progression across the Group, with a focus on developing your skills and career.
  • Paid Overtime: Paid overtime, recognizing your hard work and dedication.
  • Holiday Entitlement: 28 days holiday, increasing with length of service up to 5 extra days.
  • Recommend a Friend Scheme: A recommend a friend scheme with great bonuses per individual referral.
  • Exclusive Access: Exclusive access to our discounts, including money off gym memberships, travel, online shopping, and more.
  • Reward Programmes: Reward programmes, long service awards, and staff recognition and incentives.