Host

4 weeks ago

London, Greater London, United Kingdom Accor Full time
Host Opportunity at Raffles London at The OWO

At Raffles London at The OWO, we are seeking a skilled and charismatic Host to join our team. As a Host, you will be responsible for delivering exceptional guest experiences, ensuring that every interaction is warm, welcoming, and memorable.

Key Responsibilities:
  • Manage guest queries in a friendly, timely, and efficient manner
  • Ensure knowledge of menu offerings and systems informatics
  • Follow correct reporting procedures if faced with issues
  • Practice a grooming standard including uniform dress code, cleanliness, and personal hygiene
  • Assist callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
  • Have a good knowledge of the restaurant's sitting arrangements
  • Responsible for accompanying the guests to their table, and their welfare
  • Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the food, the artists exposed in the restaurant
  • Comply with restaurant security, fire regulations and all health and safety legislation
  • Commit the best possible sustainable practices on a daily basis in terms of waste management and purchasing
Requirements:
  • Excellent skills where a positive environment culture is created by strong values
  • Open-minded
  • Positive attitude
  • Previous experience in a customer service role in the hotel/leisure/retail sector (LQA standards)
  • Good grooming standards
  • Good communication skills (oral and written)
  • Previous relevant experience with the role of Host
Why Join Our Team?

As a Host at Raffles London at The OWO, you will be part of a dynamic and supportive team that is passionate about delivering exceptional guest experiences. You will have the opportunity to work in a world-class hotel, with access to training and development programs that will help you grow and succeed in your career.

We offer a range of benefits, including:

  • 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days)
  • Staff meals while on duty
  • Free dry cleaning for uniform
  • Employer pension contribution of 3%
  • Enhanced sick pay
  • Enhanced maternity, paternity and adoption pay
  • Life Assurance 1x salary
  • Employee assistance program, including virtual GP and financial advice
  • Season ticket loans and cycle to work scheme
  • Colleague gifting to celebrate special occasions
  • Paid days off to move house or give back time to a charity of your choice
  • Internal learning and development programs tailored to you
  • Fun-filled events, whether that's a pub quiz, team run or festive party
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets
  • Worldwide development opportunities across Accor's extensive brand portfolio

We are committed to creating a positive and inclusive work environment that reflects the diversity of our guests and the communities we serve. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.

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