Internal Sales Engineer Photonics

2 weeks ago

Liss, Hampshire, United Kingdom MacStaff Full time
Job Title: Internal Sales Engineer Photonics

About the Role:

We are seeking an experienced and skilled Internal Sales Engineer Photonics to join our team at MacStaff. As an Internal Sales Engineer Photonics, you will be responsible for developing and maintaining business opportunities in the photonics industry.

Key Responsibilities:

  • Develop and maintain existing business opportunities in the photonics industry
  • Work with the Sales Manager/Field Sales team to build growth by developing existing and new customer opportunities
  • Manage incoming enquiries from customers/potential customers and follow up as required to maximise sales
  • Pro-actively manage the order book and logistics interface between company and its customers and suppliers
  • Manage customer order book, ensuring both customer and company have a clear understanding of the terms that are in place
  • Accurate processing of customer orders, ensuring that all orders comply with current legislation and Company guidelines
  • Work with ACP and suppliers to ensure export licenses are in place
  • Proactively pre-progress and update open customer orders
  • Proactively informing customers and Sales teams when delivery dates change
  • Work with ACP and suppliers to ensure orders are delivered on time
  • Regularly update customers with most recent lead time and use the drift report to highlight where customers should be placing new orders/additional business
  • Dealing with customer enquiries on existing and shipped orders
  • Controlling and monitoring buffer, safety and consignment stock agreements, where these have been agreed with customers and management
  • Managing post-sale issues, e.g. queries, complaints, RMAs and repairs
  • Work with Field Sales team to proactively manage customer orders and contracts to ensure prices and lead-times are reviewed and renewed in a timely fashion
  • Work with Field Sales team to establish and meet/exceed customers KPI's
  • Work with Field Sales team to ensure NetSuite is kept up to date
  • Understand the gaps in customer Whitespace and work with Field Sales team to fill in the gaps and create strategies to offer solutions
  • Work with Field Sales team to promote sister companies and exclusive and strategic suppliers to the customers
  • Work with Field Sales team to establish customers' preferred communication routes but ensure we do not solely rely on email to build relationships
  • Work with management to look for process/ways of working improvements that add value for the customer and company

Requirements:

  • Physics degree
  • Knowledge of photonics
  • Understanding target markets
  • Enthusiastic, experienced and successful salesperson with experience of working in a B2B sales environment
  • Proven customer relationship management experience
  • Demonstrable commercial awareness
  • Proven negotiation skills
  • Experience of MS Office and in-house systems
  • Excellent written and verbal communication skills
  • Data input accuracy
  • Ability to establish effective working relationships
  • Strong emphasis on attention to detail, accuracy and organisational skills
  • Ability to work well as part of a team

What We Offer:

As an Internal Sales Engineer, you will enjoy a competitive salary of £25K-£35K + Package. Package includes 10-13.5% Performance-related Bonus, Pension, Life Assurance.

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