Repeat Prescription Coordinator

3 weeks ago


Bridgend, Bridgend county borough, United Kingdom Cwm Taf Morgannwg University Health Board Full time

Job Summary

The post holder will provide administrative support to the Repeat Prescription Hub, ensuring efficient and polite communication with patients and healthcare professionals.

They will be responsible for managing calls, accessing patient records, and processing prescriptions while maintaining confidentiality and data protection.

The ideal candidate will have excellent critical thinking and analytical skills, with the ability to work independently and as part of a team.

Main Responsibilities

Manage calls to the Repeat Script Ordering Service, determining repeat prescription requirements and accessing patient records.

Process prescriptions, ensuring accuracy and timely delivery to GP practices, while maintaining confidentiality and data protection.

Act as the front-line contact for patients, responding to enquiries and providing simple health information advice.

About Us

Cwm Taf Morgannwg University Health Board provides primary, secondary, and community health services to around 450,000 people in three County Boroughs.

We live by our core values: listening, learning, and improving; treating everyone with respect; and working together as one team.

Requirements

GCSE level or equivalent education; NVQ level 3 in customer service or equivalent experience; working knowledge of Microsoft Office.

Desirable: experience in a healthcare environment, particularly with medicines; ability to speak Welsh; knowledge of Emis and Vision GP software systems.



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