Senior Store Operations Manager
2 weeks ago
About the Role
We are seeking an experienced Store Manager to join our team at Winemark. As a Store Manager, you will be responsible for the day-to-day operations of the store, including managing staff, controlling costs, and maximizing sales.
Key Responsibilities
- Customer Relations / Selling Skills - Promote a professional and quality level of customer service to existing and new customers, assess and satisfy customers needs and queries/problems, identify and maximize selling opportunities, ensure staff give the required level of customer service, actively achieve Company KPIs.
- Commercial and Business Acumen - Proactively seek opportunities for increased business, awareness of competition, supports new directions and initiatives, creative presentation ability of company products.
- Leadership / Taking Responsibility - Accountable for the day-to-day running of the store and management of staff, ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration, leads by example, uses authority when necessary.
- Legislation - Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
- Organisation and Planning - Plans, prioritises and organises work to optimize the use of resources and meet deadlines, schedules events/tasks and delegates effectively to staff, plans and introduces contingencies as required.
- Maximises Resources - Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs.
- Quality Emphasis - Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
- Motivating Others - Encourages team effort, builds cohesion and maintains motivation.
- Staff Training and Development - Understands and delivers training and development needs of team members, gains willing cooperation, gives regular feedback to team, appraises performance, encourages open communication and is constructive when confronting individuals.
- Effective Administration - Accurately adheres to company administration systems regarding cash, stock, payroll and marketing, adopts a systematic and organized approach, checks standards of accuracy, follows written and verbal instructions to company standards and accountable for all communication within the store.
- Problem Solving - Anticipates and identifies problems, uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives, takes action to resolve problems in accordance with company needs.
- Any other duties relevant and related to the post.
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