VW Parts Advisor
1 week ago
Job Introduction
We are seeking a skilled Parts Advisor to join our VW Commercial Dealership in Droitwich. The successful candidate will be responsible for supplying VW parts to the general public, trade customers, and our own workshops.
Key Responsibilities
- Pre-pick parts for workshop job cards, pick parts for customer orders, and check availability of stock from various enquiries.
- Develop customer relationships through providing good product knowledge and creating an effective first impression.
- Ensure consumables and service parts are regularly replenished, providing a swift service to our workshop and other departments as well as our trade/retail customers.
- Handle warranty claims processing (relating to parts issues) and complete all relevant administration promptly and accurately (including customer records and invoicing).
- Develop knowledge of our premium VW products to understand the purpose of vehicle parts and how they function.
About You
- We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
- However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
- The ability to quickly establish and build rapport with our customers.
- You should be proactive; sales driven and maintain an outstanding level of customer service.
- You must have excellent communication & organisational skills while working well in a fast-paced environment.
- A professional individual who is able to work towards tight deadlines.
What We Offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
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