Knowledge Manager

4 weeks ago

London, Greater London, United Kingdom Financial Ombudsman Service Full time

About the Role:

We are seeking a highly skilled Knowledge Manager to join our team at the Financial Ombudsman Service. As a Knowledge Manager, you will be responsible for providing a high-quality, agile knowledge service to colleagues across the organization, ensuring that everyone who has contact with our customers has access to comprehensive and well-written process knowledge content.

Key Responsibilities:

  • Ensure that knowledge content is accurate, up-to-date, and relevant to our customers' needs.
  • Work closely with casework leaders to identify content gaps and adherence issues, creating new content or editing existing content to drive improvements.
  • Oversee the management of our decision databases, including the uploading of decisions to our databases, prompt handling of queries, and escalation of issues to the senior leadership team.
  • Lead, motivate, coach, and inspire the Knowledge Team by role modeling our values and leadership behaviors, setting clear expectations on performance and service.
  • Work with the Head of Customer Services to deliver the knowledge strategy, ensuring that knowledge capability, capacity, and agility continue to develop within the Financial Ombudsman.

Requirements:

  • Demonstrable significant experience in knowledge management, digital literacy, content design, and content management within a complex customer-focused environment.
  • Previous experience leading, motivating, coaching, and inspiring a team, setting clear expectations on performance and service, while supporting development and wellbeing.
  • Previous experience overseeing the creation/editing and sign-off of knowledge content in a customer-focused environment.
  • A good understanding of risk management, including identifying risks and coming up with proposals to manage them in a proportionate way.
  • Experience using SharePoint online.

About Us:

The Financial Ombudsman Service is a dynamic and inclusive organization that values diversity and promotes equality of opportunity. We offer a range of benefits, including a competitive salary, flexible benefits, and extensive opportunities for personal and career development.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to our recruitment team.

  • Business Development Manager

    4 weeks ago

    London, Greater London, United Kingdom GBS Global Applied Knowledge Full time

    Business Development Manager (Romanian Speaker) - GBS Global Applied KnowledgeROLE PURPOSE:To support the development of the business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency maximized.Location: LondonAppointment Type:...

  • Knowledge Manager

    1 month ago

    London, Greater London, United Kingdom Rewardgateway Full time

    Product Management, London, Full Time, £60,000 - £65,000 / yearJob DescriptionAt Reward Gateway | Edenred, we're committed to transforming employee experience and making the world a better place to work. As a key member of our team, you'll play a crucial role in architecting and building a global knowledge base for our SAAS/technology products.Key...

  • Business Development Manager

    4 weeks ago

    London, Greater London, United Kingdom GBS Global Applied Knowledge Full time

    Business Development Manager (Romanian Speaker) RoleAt GBS Global Applied Knowledge, we are seeking a highly skilled Business Development Manager (Romanian Speaker) to join our team. The successful candidate will be responsible for identifying and creating partnerships with new potential student recruitment agencies and other educational or training...

  • Knowledge Manager

    2 weeks ago

    London, Greater London, United Kingdom myGwork Full time

    {"h1":{"text":"Customer Service Knowledge Expert – Job Description"}},{"h2":{"text":"About the Role"}},{"p":{"text":"As a Knowledge Manager at Mars, you will be responsible for consolidating knowledge from multiple systems, training both human and AI agents, and continuously refining how we leverage knowledge to deliver exceptional customer...

  • Knowledge Manager

    1 month ago

    London, Greater London, United Kingdom li Full time

    Job Title: Knowledge ManagerLime is the world's largest shared electric vehicle company, on a mission to build a future where transportation is shared, affordable, and carbon-free. We're looking for an exceptional Knowledge Manager to join our Central Operations team.As a Knowledge Manager, you will be responsible for overseeing all Knowledge Programs,...

  • Knowledge Manager

    3 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Job Title: Care Knowledge ManagerJob Summary:ENGINEERINGUK is seeking a highly skilled Care Knowledge Manager to join our team. As a key member of our customer care team, you will be responsible for consolidating knowledge from multiple systems, training both human and AI agents, and continuously refining how we leverage knowledge to deliver exceptional...

  • Knowledge Manager

    4 weeks ago

    London, Greater London, United Kingdom Dye & Durham Full time

    About the Role:We are seeking a highly skilled Knowledge Manager to join our team at Dye & Durham. As a Knowledge Manager, you will be responsible for implementing and maintaining a clear structure and breakdown for our knowledge base, ensuring content is easily searchable and accessible for both customers and support agents.Key Responsibilities:Implement...

  • Knowledge Manager

    4 weeks ago

    London, Greater London, United Kingdom Pure Search Full time

    Job OverviewWe are seeking a highly skilled Knowledge Manager to lead our firm's knowledge function. This is a newly created role that offers a genuine chance to make a real impact and shape the firm's knowledge solutions.Key Responsibilities:Manage and coordinate knowledge provision, ensuring efficient access to vital information.Lead the firm's horizon...

  • Knowledge Manager

    4 weeks ago

    London, Greater London, United Kingdom Ipsos Full time

    Role OverviewAs a Knowledge Manager at Ipsos, you will play a crucial role in defining, organizing, and sharing the company's expertise. This position requires a talented individual who can empower our people and clients to make better decisions.Key ResponsibilitiesManage the transformation of the Ipsos Encyclopedia, ensuring it converges with the Ipsos...

  • Knowledge Manager

    1 month ago

    London, Greater London, United Kingdom Motorway Full time

    About MotorwayMotorway is a pioneering used car marketplace that has revolutionized the way people buy and sell vehicles. Our cutting-edge, online-only platform connects private sellers with a vast network of verified dealers across the UK, ensuring a seamless and efficient experience for all parties involved.Founded in 2017, Motorway has rapidly grown to...

  • Knowledge Manager

    4 weeks ago

    London, Greater London, United Kingdom Motorway Full time

    About MotorwayMotorway is a leading used car marketplace in the UK, renowned for its innovative, online-only platform that connects private car sellers with a vast network of verified dealers nationwide.Our technology-driven approach has revolutionized the car selling experience, generating thousands of monthly sales and propelling our team growth to over...

  • Knowledge Manager

    4 weeks ago

    London, Greater London, United Kingdom Motorway Full time

    About MotorwayMotorway is a leading used car marketplace in the UK, known for its innovative approach to car sales. Our platform connects private car sellers with verified dealers nationwide, ensuring a seamless experience for all parties involved.As a Knowledge Manager at Motorway, you will play a crucial role in maintaining and improving our help FAQs and...

  • Knowledge Manager

    4 weeks ago

    London, Greater London, United Kingdom Ipsos Full time

    About the RoleWe are seeking a talented and energetic individual to help us expand our initiatives and provide new impetus to our Knowledge Centre. As a Knowledge Manager, you will play a critical role in making our ideas and ambitions a concrete reality.Key ResponsibilitiesManage the transformation of our Ipsos Encyclopedia as it converges with the Ipsos...

  • Knowledge Manager

    1 month ago

    London, Greater London, United Kingdom Pure Search Full time

    Key Responsibilities:As a Knowledge Manager, you will oversee the firm's knowledge resources, ensuring efficient access to vital information. You will work closely with Training Partners, Professional Support Lawyers, and Business Development to deliver tailored resources that optimize client service.About the Role:This is a unique opportunity to join a top...

  • Global Knowledge Manager

    2 weeks ago

    London, Greater London, United Kingdom Grant Thornton International Ltd Full time

    About UsWe are Grant Thornton International Ltd, a leading professional services network with member firms in over 145 countries.We are seeking a skilled Knowledge Management Professional to join our global communications team.The successful candidate will be responsible for developing and implementing effective knowledge management strategies, processes,...

  • Knowledge Services Manager

    4 weeks ago

    London, Greater London, United Kingdom CILIP Youth Libraries Group Full time

    Job Title: Knowledge Services ManagerJob Summary: We are seeking a highly skilled Knowledge Services Manager to join our team at CILIP Youth Libraries Group. The successful candidate will be responsible for managing a small team, developing and implementing knowledge management strategies, and providing research and information services to our clients.Key...

  • Knowledge Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Checkout Group Full time

    Job DescriptionWe're seeking a skilled Knowledge Operations Manager to join our team at Checkout Group. As a key member of our operations department, you'll be responsible for developing and implementing a knowledge management strategy that aligns with our operational goals.Your primary focus will be on creating a framework for capturing, storing, and...

  • Digital Knowledge Manager

    1 month ago

    London, Greater London, United Kingdom Oliver Wyman Full time

    Senior Knowledge Manager, Digital - LondonOliver Wyman is a global leader in management consulting, with a presence in over 70 cities across 30 countries. The firm combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.The Digital Practice at Oliver Wyman is seeking a Senior...

  • Knowledge Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Mourant Group Full time

    About the RoleWe are seeking an experienced Knowledge Operations Manager to join our Knowledge Management team. The successful candidate will be responsible for managing and leading a team of KM professionals, driving forward the development and adoption of our knowledge systems, and engaging with end users to understand knowledge needs.Key...

  • Digital Knowledge Manager

    1 month ago

    London, Greater London, United Kingdom Oliver Wyman Full time

    Job Title: Senior Knowledge Manager for Digital PracticeOliver Wyman is a global leader in management consulting, with a strong presence in over 30 countries. We are seeking a Senior Knowledge Manager to support our Digital Practice, which partners with clients to deliver breakthrough outcomes for their toughest digital challenges.The successful candidate...