Sales and Customer Service Representative

24 hours ago


Wembley, United Kingdom K.B.C. Associates Limited Full time
Job Description

Job Title: Senior Sales Advisor

Company: K.B.C. Associates Limited

Job Summary:

We are seeking a highly skilled and experienced Senior Sales Advisor to join our team. As a Senior Sales Advisor, you will be responsible for providing exceptional customer service and driving sales growth by promoting our products and services.

Key Responsibilities:

  • Sales:
    • Pro-actively sell our product range to customers
    • Promote our Albany and other own brand products
    • Promote special offers and sales
    • Sell special products outside our stock range
    • Pro-actively suggest link lines and alternative stock products
  • Customer Service:
    • Put the customer first in the branch, at the counter, in the showroom, sales office, or on the telephone
    • Acknowledge customers quickly and provide a friendly and welcoming manner
    • Routine supervision and effective deployment of staff in the line manager's absence
    • Promptly serve customers and effectively operate the POS system
    • Promptly and effectively deal with customer enquiries
  • Additional Responsibilities:
    • Deputise in the absence of the Branch Manager or Supervisor
    • Assist in the display and merchandising of the shop
    • Recommending customer terms
    • Making and following up on quotations as required
    • Providing relevant feedback to management and colleagues

Requirements:

  • Proven experience in sales and customer service
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Ability to adapt to changing priorities and deadlines


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