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Sales and Customer Service Representative
2 months ago
Job Title: Senior Sales Advisor
Company: K.B.C. Associates Limited
Job Summary:
We are seeking a highly skilled and experienced Senior Sales Advisor to join our team. As a Senior Sales Advisor, you will be responsible for providing exceptional customer service and driving sales growth by promoting our product range and developing profitable sales strategies.
Key Responsibilities:
- Sales:
- Pro-actively sell our product range to customers
- Promote Albany and other own brand products
- Promote special offers
- Sell special products outside our stock range
- Pro-actively suggest link lines and alternative stock products
- Customer Service:
- Put the customer first in the branch, at the counter, in the showroom, sales office, or on the telephone
- Acknowledge customers as quickly as possible in a friendly and welcoming manner
- Routine supervision and effective deployment of staff in the line manager's absence
- Promptly serve customers and effectively operate the POS system
- Promptly and effectively deal with customer enquiries
- Additional Responsibilities:
- Deputise in the absence of the Branch Manager or Supervisor
- Assist in the display and merchandising of the shop
- Recommending customer terms
- Making and following up on quotations as required
- Providing relevant feedback to management and colleagues
Requirements:
- Proven experience in sales and customer service
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and deadlines