Front of House Services Supervisor
3 weeks ago
We are seeking a highly motivated and experienced Night Manager Associate to join our team at Miller Group Global Limited. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's night-time services.
Main Responsibilities:- Maintain thorough knowledge of all hotel facilities, services, and policies.
- Manage front desk operations, including checking in guests, handling reservations, and addressing concerns.
- Work closely with the Front of House Manager to develop and implement strategies for improving customer satisfaction and operational efficiency.
- Provide prompt and professional responses to guest inquiries and resolve issues in a timely manner.
- Contribute to maintaining a clean and organized front office environment.
The estimated annual salary for this position is £42,000 - £52,000, depending on experience.
Essential Skills:To succeed in this role, candidates should have:
- A degree in Hospitality or a related field.
- At least 4 years of experience in a similar position.
- Exceptional communication and interpersonal skills.
- Ability to work under pressure and adapt to changing situations.
- Proficiency in computer systems and software relevant to the role.
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