Service Manager

4 weeks ago

Southampton, Southampton, United Kingdom SCA Care Full time
About the Role

We are seeking an experienced Service Manager to lead our Counselling and Wellbeing Services team. As a key member of our leadership team, you will be responsible for implementing our organisation's strategy and sustainability plans, ensuring the highest quality clinical and organisational governance, and managing a team of staff, practitioners, trainees, and volunteers.

Key Responsibilities

  • Develop and implement the service strategy, ensuring alignment with organisational goals and objectives
  • Lead and manage a team of staff, practitioners, trainees, and volunteers, providing guidance and support to ensure excellent service delivery
  • Ensure the highest standards of clinical and organisational governance, including safeguarding and quality assurance
  • Manage mixed income streams and expenses, ensuring budgetary control and meeting targets and key performance indicators
  • Build and maintain relationships with key stakeholders, including funders, commissioners, and community partners
  • Support funding applications, implement social impact projects, and explore partnership working opportunities
  • Prepare reports for the executive team, board, funders, and commissioners, providing insights and recommendations for service improvement

Requirements

  • Extensive experience in a Service Manager role, ideally within the mental health and wellbeing charity sector
  • A counselling qualification to level 4 (minimum) with at least 3 years' experience delivering counselling in a community setting
  • Demonstrable experience in managing services and social impact projects, leading initiatives that drive organisational growth
  • Considerable experience leading and managing integrated teams, with a focus on staff development and well-being
  • Experience in working to targets and budgets, with a track record of achieving financial and operational goals
  • Experience in building and maintaining relationships with key stakeholders, including funders, commissioners, and community partners

About SCA Care

SCA Care is a 50+ year old charity supporting local communities with their mental health and wellbeing. We aim to bridge the gap between the NHS and private provision, enabling accessibility to services before symptoms become exacerbated by long wait lists or not meeting NHS services criteria for treatment and support. Our team of support staff, associate practitioners, trainees, and lived experience volunteers are passionate about the services and support we deliver and are dedicated to improving the outcomes and aspirations for all.

We are part of a group of social enterprises called Social Care in Action, a charity with 30+ years' experience serving local communities in southern England. We involve our communities in setting our priorities and evaluating our impact, listening to individuals and building trusted relationships to support people with evidence-based, personalised programmes.

What We Offer

  • A competitive salary of between £40,000 and £45,000 dependent upon experience
  • 25 days annual leave entitlement, plus bank holidays
  • Paid day off on your birthday
  • Access to Blue Light Card discounts on high street stores and online in large national and local businesses
  • Excellent refer a friend scheme
  • Employer contributory pension scheme

How to Apply

If you are right for this role, we will offer you a competitive salary and a range of benefits. To apply, please upload your CV and a covering letter explaining how you meet the requirements in the skills and experience section of the application. We will then be in touch. If you'd like more information or an informal chat about this opportunity, please feel free to get in touch with Wendy Lee on [insert contact details].

Please note:

This role requires an Enhanced DBS Disclosure, which will be obtained for you by SCA Care.

SCA Care is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. We welcome applications from people from Black, Asian and Ethnic Minority backgrounds.

SCA Care is Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. SCA Care has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training, and career development of disabled employees.

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