Technical Support Team Lead

2 days ago


Marston Green, Solihull, United Kingdom Jumar Solutions Full time
Technical Support Team Leader

We are seeking a highly skilled Technical Support Team Leader to lead our dynamic team in delivering exceptional technical support and cloud infrastructure management services.

Key Responsibilities:
  • Provide team leadership and technical guidance to ensure high-quality support and cloud infrastructure management.
  • Develop and implement effective ticket management processes using ServiceNow to ensure timely resolution of incidents and issues.
  • Collaborate with cross-functional teams to identify skill gaps and lead upskilling efforts in cloud operations and data protection technologies.
  • Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon to ensure early detection and resolution of issues.
  • Lead cloud infrastructure management across multi-cloud environments (Azure, AWS) to ensure secure storage, backup, and disaster recovery.
Requirements:
  • Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor).
  • Desktop support experience with Microsoft stack technologies and Wintel environment.
  • Experience with ITIL frameworks and effective incident, problem, and change management.

About Jumar Solutions: We are a leading provider of technical support and cloud infrastructure management services. Our team is passionate about delivering exceptional service and supporting our clients in achieving their goals.



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