Technical Support Team Lead

2 weeks ago


Marston Green, Solihull, United Kingdom Jumar Solutions Full time
Technical Support Team Leader

At Jumar Solutions, we're seeking a highly skilled Technical Support Team Leader to lead our dynamic technical support team. As a key member of our team, you'll be responsible for providing technical leadership, hands-on technical support, and managing ticket queues to ensure high-quality service delivery.

Key Responsibilities:
  • Provide team leadership and technical guidance to ensure effective support delivery
  • Provide hands-on technical support for Wintel and Azure Cloud Technologies
  • Manage ticket queues using ServiceNow and ensure support SLAs are achieved
  • Handle incident and escalation processes, with a focus on cloud environments
  • Identify skill gaps and lead upskilling efforts within the team
  • Oversee continuous infrastructure monitoring using tools like SolarWinds and LogicMonitor
Requirements:
  • Strong operational knowledge in cloud platforms, data protection strategies, and monitoring tools
  • Desktop support experience with Microsoft stack technologies and Wintel environment
  • Experience with ITIL frameworks and managing incidents, problems, and changes
  • Proven experience in managing and mentoring technical teams
  • Ability to align technical solutions with business needs

We're looking for a talented individual who can take ownership of responsibilities, prioritize tasks, and deliver high-quality results. If you're passionate about technical support and leadership, we encourage you to apply for this exciting opportunity.



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