Strategic Support Solutions Lead

6 days ago


Stevenage, Hertfordshire, United Kingdom Omega Resource Group Full time
Job Title: Strategic Support Solutions Lead

Omega Resource Group is seeking a skilled Strategic Support Solutions Lead to join our Customer Support & Services organisation. The successful candidate will lead the development of cost-effective support solutions, influence product design for global customers, and work closely with functions including Reliability, Human Factors, Training, and Technical Authors.

The role requires 1-2 days on site per week, with flexibility to adjust as needed. This hybrid working arrangement offers dynamic and collaborative work environment.

The Opportunity:

You will join an integrated project team during the product design and development phase, utilising your expertise in through-life support and strong interpersonal skills to meet customer support requirements.

Reporting to the Project Integrated Logistic Support (ILS) Manager, you will be responsible for advancing design-for-support goals and leveraging technologies to enhance through-life support.

You will collaborate closely with various functions to ensure project success.

Requirements:
  • Solid understanding of Integrated Logistic Support (ILS) standards and customer environment.
  • Strong interpersonal and communication skills for interacting with internal and external partners.
  • Experienced engineer with track record in Supportability Engineering techniques such as LORA, MTA, and LCC analysis.

We offer competitive salary ranging from £60,000 to £80,000 per annum, depending on experience and qualifications.



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