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IT Helpdesk Professional

4 weeks ago

Reading, Reading, United Kingdom eflow Global Full time
About the Position

We are seeking an IT Helpdesk Professional to join our team at eflow Global. This is an exciting opportunity to develop your technical skills and work in a dynamic environment.

As an IT Helpdesk Professional, you will be responsible for providing technical assistance and support to our clients, addressing their inquiries, troubleshooting issues, and ensuring a seamless user experience.

You will work closely with internal teams, including Development, Customer Success, and Onboarding, to identify and resolve software bugs and issues. Additionally, you will assist in the creation and maintenance of support documentation, including FAQs and troubleshooting guides.

The ideal candidate will have a strong understanding of software applications and troubleshooting methodologies, with excellent communication skills, both written and verbal. Proficiency in using helpdesk ticketing systems and remote support tools is also essential.

We offer a competitive salary of $70,000 per annum, commensurate with experience, to work in a fast-paced environment and prioritize multiple tasks effectively.