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IT Service Delivery Manager

1 month ago


Gatwick, United Kingdom Clearwater People Solutions Full time

About Clearwater People Solutions

We are a dynamic company seeking a proactive and experienced IT Service Manager to play a key part in ensuring the seamless delivery of high-quality support services across our business-critical applications.

As an IT Service Manager, you will collaborate closely with Infrastructure, Security, Development, and Solution Architecture teams to manage and enhance the support for enterprise systems. These include finance, asset management, CRM, data, and metering platforms, critical to operations and available 24x7x365.

Key Responsibilities:

  • Produce and present Monthly Status Reports (MSRs) for applications supplied by vendors, including KPIs, risk assessments, and call analysis.
  • Coordinate monthly service reviews and manage communication with stakeholders on service performance and resolutions.
  • Lead and coordinate support teams, including IT Service Desk, Level 2 & 3 Support, Infrastructure & Security, Data & Analytics, Development teams, and external vendors.
  • Monitor service-level KPIs, implement problem management and change control processes, and prioritise workloads to meet service requirements.

Salary Information: The salary for this role is estimated to be around £50,000 per annum, depending on experience, location, and other factors.