Service Delivery Operational Planner

6 months ago

Gatwick Airport, United Kingdom dnata Catering UK Full time

Service Delivery Operational Planner

***

Role Purpose

The Service Delivery Operational Planner will maximize growth whilst minimizing Service Delivery inefficiencies. This planner is at the heart of the operation, supporting the delivery of stable operations at Gatwick Airport.

Department activities include managing the service delivery batching capacity, forecasting staff demand and customer flow, and setting out future SD requirements.

Key Responsibilities

Batching modelling to support Service Delivery operations and strategic decision making up to 72 hours in advance.

Leverage the use of statistical analysis to drive performance

Provide insight on future growth potential and impact

Drive continuous improvement with new systems

Developing new batching templates through Excel that gives KPI and cost modelling to drive efficiency.

Analysis of demand and capacity to gain long-term capacity requirements to maximize growth opportunities.

This list is not exhaustive, accountabilities may vary dependent on locality or role complexity and may include any other duties considered reasonable by the line manager.

What you’ll have:
Logical thinking skills with an aptitude for problem-solving

An understanding of Data analysis and good numeracy skills

Ability to prioritize and work at pace

Ability to build good relationships and influence across the functions

Good team working skills. You'll enjoy working in a team environment, sharing ideas, and collaborating with colleagues as well as other graduates

Creative, innovative, curious to find a better way

Enthusiasm and energy, always trying to be your best self.

What you'll show:
Evidence of behaviors aligned to company values:
Delighting Customers

Respect

Safety and security

Imagination

Performance Driven

Service Excellence

**About Us**

As the global caterer of choice, dnata catering UK provides inflight catering to the worlds leading airlines. When serving these customers, we are also serving their customer and leaving a lasting impression on their travel experience. That is why our mission is to deliver the promises our customers make. We offer a comprehensive range of Inflight Catering, Onboard Retail and Logistics services across all of the UK’s major and regional airports. Our continual pursuit of innovation and excellence has secured the business of more than 80 of the industry’s biggest operators.

**What’s in it for you?**
- Free breakfast, lunch and dinner on site, including refreshments
- Free on-site parking
- £60 towards both, dental and optical cover through our Simply Health Cash Plan
- £150 if you Refer a Friend
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our inhouse apprenticeship programme
- Pension scheme and life cover
- Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues, 24 hours a day, seven days a week

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