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Contact Centre Supervisor
1 month ago
We are seeking a highly skilled and experienced Contact Centre Supervisor to join our team at Vistry Group PLC. As a Contact Centre Supervisor, you will play a critical role in ensuring the smooth operation of our contact centre, providing exceptional customer service, and driving business growth.
Key Responsibilities:- Supervise a team of customer service representatives, providing guidance, coaching, and support to ensure excellent customer service delivery.
- Manage customer inquiries, resolving issues in a timely and professional manner, and escalating complex cases to senior management as needed.
- Develop and implement process improvements to increase efficiency, productivity, and customer satisfaction.
- Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless communication and alignment.
- Monitor and analyze customer feedback, identifying trends and areas for improvement, and implementing changes to enhance the customer experience.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Proven experience in a contact centre or customer service leadership role, with a strong track record of delivering exceptional customer service.
- Excellent communication, interpersonal, and leadership skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously.
- Knowledge of customer service principles, practices, and industry standards.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
