Cafe Customer Service Representative
2 days ago
As a key member of our team, you will play a vital role in delivering exceptional customer experiences across all our cafes. Your ability to provide top-notch service and maintain a clean and safe environment is crucial to ensuring every day runs smoothly.
- Resolve customer complaints and escalate issues to the Café Manager as necessary.
- Maintain high standards of food freshness by adhering to first-in, first-out (FIFO) stock rotation practices.
- Comply with food safety and hygiene regulations, keeping accurate records up-to-date.
- Ensure timely receipt and safe storage of deliveries.
- Foster a culture of operational excellence by adhering to policies and procedures.
- Clean and sanitize tables to maintain a clean café environment, promoting a positive experience for customers.
- Ensure seamless execution of daily operations, guaranteeing that all food products are available and presented correctly.
- Familiarize yourself with our menu offerings and ensure accurate serving.
- Prioritize planning and organizational skills to achieve optimal results.
In addition to a great work-life balance, we offer an excellent benefits package designed to enhance your overall well-being.
- Enjoy flexible working arrangements from day one.
- Contribute to a retirement savings plan to secure your future.
- Leverage life Assurance coverage for added peace of mind.
- Access exclusive deals and discounts on everyday essentials, family treats, dining out, and utility bills.
- Receive provided uniforms and supportive policies to help navigate life's moments.
- Accumulate holiday entitlement starting at 28 days, including Bank Holidays.
We operate 316 cafes nationwide, prioritizing a consistent customer experience and exceptional service delivery. Our inclusive culture ensures everyone feels welcome and valued.
Estimated salary: £19,500 - £22,000 per annum.
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