Customer Service Liaison
3 weeks ago
About the Role
We are seeking a highly skilled Customer Service Liaison to join our team at Maximus. As a key member of our service delivery team, you will be responsible for providing exceptional customer service to our clients, working closely with a variety of organizations from charity, third sector, and government sectors.
Key Responsibilities
- Provide a high level of service to clients, understanding their needs and providing accurate information and guidance.
- Deliver a multi-channel support service, including telephone and email support, with a focus on professionalism and integrity.
- Work closely with colleagues to ensure the highest level of customer satisfaction and continuous service improvement.
- Operate in compliance with all company policies and procedures, including PCI, GDPR, ISO 27001, 9001, and 14001.
Requirements
- Proven experience of delivering a service that provided a supporting role.
- Excellent communication and interpersonal skills.
- Strong decision-making abilities.
- Ability to empathize with people at all levels.
- Ability to manage and resolve complaints.
- Emotional resilience.
About Us
Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
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