Customer Service Liaison

3 weeks ago


Cardiff, Cardiff, United Kingdom Maximus Full time

About the Role

We are seeking a highly skilled Customer Service Liaison to join our team at Maximus. As a key member of our service delivery team, you will be responsible for providing exceptional customer service to our clients, working closely with a variety of organizations from charity, third sector, and government sectors.

Key Responsibilities

  • Provide a high level of service to clients, understanding their needs and providing accurate information and guidance.
  • Deliver a multi-channel support service, including telephone and email support, with a focus on professionalism and integrity.
  • Work closely with colleagues to ensure the highest level of customer satisfaction and continuous service improvement.
  • Operate in compliance with all company policies and procedures, including PCI, GDPR, ISO 27001, 9001, and 14001.

Requirements

  • Proven experience of delivering a service that provided a supporting role.
  • Excellent communication and interpersonal skills.
  • Strong decision-making abilities.
  • Ability to empathize with people at all levels.
  • Ability to manage and resolve complaints.
  • Emotional resilience.

About Us

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.



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