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Practice Support Specialist

2 months ago


Reading, Reading, United Kingdom Simplyhealth Full time
Practice Support Advisor

Join Simplyhealth, a company revolutionizing access to healthcare in the UK, as a Practice Support Advisor. In this role, you will work closely with our member dentists and their teams to provide growth, sales, and retention support.

Key Responsibilities:

  • Provide exceptional customer service as the primary point of contact for practices, aiming for first contact resolution where possible.
  • Take ownership of problem-solving, dealing with challenging requests, and escalating issues when necessary.
  • Build and maintain strong, long-lasting client relationships, proactively rebuilding former relationships and capturing feedback for follow-up.
  • Collaborate with Business Development Consultants to identify sales and growth opportunities for clients.

About Simplyhealth:

We offer innovative health and wellbeing solutions that are affordable, accessible, and effective. Our health plans provide financial support for routine dental treatments, optician visits, and complementary therapies. We aim to empower individuals to take charge of their health and wellbeing.

What We Offer:

  • A 6-month contract with a competitive salary and flexible benefits package.
  • A hybrid working arrangement, combining office and remote work.
  • A comprehensive health plan, including pension, health plan, and 36 days of holiday.