Customer Service Representative

1 day ago


Great Malvern, Worcestershire, United Kingdom Pavers Shoes Full time

About Us

Pavers Shoes is a growing, profitable business with family values and green credentials, offering a friendly and engaging work environment.

Job Summary

We are seeking a Customer Advisor to join our team in Malvern, working 12 hours over 3 days per week. The ideal candidate will have a 'can do' attitude, passion for great customer service, and enjoy working in a fast-paced environment.

Key Responsibilities

  • Deliver exceptional customer service, advising on shoe care and accessories to meet customer needs.
  • Support the maintenance of store standards, product placements, and stockroom.
  • Be a team player, maintaining a friendly, engaging, and positive attitude.
  • Meet daily KPIs and contribute to the success of the store.

What We Offer

  • Competitive hourly rate: £11.70 (21+), £9.60 (18-20), £7.85 (16-17).
  • Generous Staff Discount scheme, shareable with family and friends.
  • Holiday Entitlement increasing with service.
  • Company Contribution Pension.
  • Access to the Pavers Foundation and Pavers Academy.
  • Wellbeing and financial support through RetailTRUST.

Requirements

  • Good availability for weekend and weekday working.
  • Previous experience in sales, customer care, or retail is beneficial but not essential.


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