Application Support Specialist

1 month ago

York, York City, United Kingdom StarCompliance, LLC Full time
Technical Support Specialist

StarCompliance, LLC is seeking a highly skilled and experienced Technical Support Specialist to join our Technical Services team. As a key member of our team, you will provide technical expertise and support for our web applications, ensuring seamless operation and optimal performance.

Responsibilities
  • Provide technical support and troubleshooting for complex technical issues related to web application functionality, performance, and infrastructure components.
  • Collaborate with cross-functional teams to ensure seamless integration and continuous improvement of web applications.
  • Develop and maintain technical documentation, guidelines, and best practices for web application support and troubleshooting processes.
  • Operate as a lead analyst to a team of technical analysts, providing guidance, mentoring, and technical expertise to ensure team success and professional growth.
Requirements
  • Deep technical expertise in supporting web applications at a Windows server level, with a strong understanding of hosted applications within IIS and Azure environments.
  • Strong understanding of Microsoft SQL (SSMS) and experience with database management and T-SQL querying, including identifying and improving performance bottlenecks.
  • Proven experience implementing and utilizing application monitoring tools, such as Application Insights, to capture and analyze application metrics, performance data, and error logs.
  • Proven ability to independently analyze complex technical issues, identify root causes, and implement effective solutions in a timely manner, leveraging application monitoring data.

We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status, or any other protected characteristic as outlined by country, state, or local laws.

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