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IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at AWD online. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.
Key Responsibilities- Diagnose and resolve technical issues related to desktops, laptops, and software applications.
- Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software components.
- Develop and maintain technical documentation and knowledge base articles.
- Collaborate with the IT team to resolve complex technical issues and implement new technologies.
- Provide excellent customer service and support to ensure high levels of satisfaction.
- Strong technical skills and knowledge of Microsoft products, including Windows 10/11, Office 365, and Exchange.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Experience with help desk software and ticketing systems.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Experience with Active Directory, DNS, DHCP, and Group Policy.
- Knowledge of Windows Server 2019 and VDI.
- Experience with antivirus solutions and Atlassian products.
- Fluency in Russian (written and verbal).
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
