Dark Store Operations Manager

1 month ago

London, Greater London, United Kingdom JD Full time
About JD.COM

We are a global leader in e-commerce, driven by innovation and a passion for customer service. Our UK operations are expanding rapidly, and we are seeking a dedicated Dark Store Operation Manager to join our team.

Job Overview

The Dark Store Warehouse Manager will oversee the day-to-day operations of our dark store, ensuring efficient and compliant management of intake, pick packing, and outturn processes. You will lead a diverse team of 20-30 staff, driving operational efficiency while meeting critical KPIs.

Key Responsibilities
  • Driver Recruitment & Engagement: Build and maintain a strong network of drivers, ensuring seamless communication and efficient recruitment to meet operational needs.
  • Operational Oversight: Manage the full dark store operation, including intake, pick packing, and outturn processes. Ensure all operations are within legal and regulatory compliance.
  • Team Leadership: Lead, motivate, and develop a team of 20-30 employees (both full-time and part-time). Foster a positive, collaborative, and high-performance culture.
  • KPI Management: Monitor and manage operational KPIs to ensure timely and efficient deliveries. Use data to make informed decisions, driving improvements and adjustments as necessary.
  • Efficiency Optimization: Continuously seek operational efficiencies and process improvements. Implement strategies that lead to sustainable cost savings without compromising service quality.
  • Attention to Detail: Maintain high standards of accuracy in all operational areas, with a focus on numbers and reporting.
  • Cultural Leadership: Embrace and promote our company's values of diversity and inclusion, fostering a multicultural environment where all team members can thrive.
  • Passion for E-commerce and Retail: Stay informed about industry trends and demonstrate a genuine passion for the e-commerce and retail space.
Requirements
  • Proven experience in dark store, warehouse, or e-commerce operations management.
  • Strong background in driver recruitment and engagement.
  • In-depth understanding of intake, pick packing, and outturn processes.
  • Excellent leadership and team management skills, with experience managing a team of 20-30 staff.
  • Strong attention to detail and experience managing KPIs to drive performance.
  • Ability to identify inefficiencies and implement process improvements that lead to cost savings.
  • Passion for e-commerce and the retail industry.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong communication skills and a commitment to fostering an inclusive, diverse workplace.
Why JD.COM
  • Be part of a leading global e-commerce brand.
  • Lead a dynamic and diverse team in an exciting, fast-paced environment.
  • Opportunity for career growth and development within a rapidly expanding company.
  • Competitive salary and benefits package.

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